In this section, we will create a Service Tickets Fiori Launchpad site with a tile for launching the Open Tickets application that we created in Part1. Along with it we will also create a dynamic tile to display live data.
Launch HANA Cloud Portal service
Create a Fiori Launchpad Site
Create new App Tile
Create a New Catalog.
Register to SAP Fiori Launchpad
Manage Content in a Fiori Launchpad Site
In this section you will add the OpenTickets business applications as content to your Service Center Fiori Launchpad Site and customize application tiles.
Create a New Group of Tiles (applications)
Configure tile groups to organize the related applications in the current Fiori Launchpad site.
Preview the Fiori Launchpad Site
From the Site Content group of tiles in the Fiori Launchpad’s Configuration Cockpit.
Input | Output |
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The Fiori Launchpad Site is opened in a new browser tab with the application we deployed under the Service Request group of tiles.
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Creating a Dynamic Tile.
Congratulations! You’ve succeeded in developing a support site application and added it to a Fiori Launchpad Site.
Thanks for the important information. Can we somehow make it work offline?
Yes.. with SMP native application you can leverage the offline capability.. These might help.
SAP Fiori & SMP
Getting Started with Kapsel – Part 15 — Offline OData (New in SP05)
Hi Gauvrav,
Thanks for sharing this wonderful content.
I am having a requirement to Integrate HCP and C4C to carry out the Sales processes in HCP.
Requirement: Creating a Site for Sales Person to handle the sales processes like creating and updating of Accounts,Contacts,Opportunities and Leads from HCP .
Kindly provide me details regarding the OData Services which I need to consume for displaying these Sales data in HCP and also for Creating new set of data and updating the existing data from HCP.
I am very new to HCP module please share the steps to achieve this requirement.
Thanks in advance.
Regards,
Navin
Hi Navin,
Have a look at your metadata for which fields to consume and regarding the creation and updation you have to perform CRUD operations.
Hi Gaurav, great content
My scenario is to create a service ticket in c4c using hcp…i’m able to consume the data using odata services https://myxxxxxx.crm.ondemand.com/sap/c4c/odata/cust/v1/iot/$metadata but i’m unable to create a ticket.I am using CRUD master application to achieve this..Please help me with your valuable inputs.
Thanks in advance.
Regards,
Giridhar
Hi Giridhari,
Thanks for trying this blog. What error are you receiving ?
Regards,
Gaurav Dey
Hi Gaurav,
Thanks for the writing this blog. Nowadays it seems very applicable for various cloud solutions.
In above example, how does user to customer mapping work? meaning how do portal user gets his/her service tickets and customers from C4C?
Thanks,
Sohil.
Hi Sohil,
If I understood your question correctly then you want external users to access your portal site where the C4C app is displayed, then you need to configure those users or their IdP on SAP CP and set the trust between them. Once it’s done then the user will get authenticated once they access the portal site.
If this is not what you were asking kindly elaborate the question.
Regards,
Gaurav Dey
Hi Gaurav,
Thanks for your response.
My question is in terms of user to C4C mapping. So if user X is a contact person working for customer A, and using UI5 app. In that case, user data like service tickets, customers needs to be retrieved from C4C. and for that query might be something like
a. get contact person of user using email address
b. get customers using contact person
c. get list of service ticket associated for those customers.
In order to read all of these user specific details. Is there a standard integration available or it has be developed using oData service? And are these details needs to be persisted in SCP or retrieved every time user logs in?
Thanks
Sohil.