Live Tuesday, October 6 at 9 AM Pacific / 12 Noon Eastern, also available on-demand here.
Topic: Digital Transformation for Utilities: Customer Service Innovations
The buzz: Powerful!
With a projected 10-billion world population by 2050, the demand for electricity, natural gas, and water will double or triple. Energy and water consumption will soar as vehicles and mass transit go electric.
The digital economy needs clean, dependable, affordable power, but disruptive de-carbonization, deregulation and decentralization could have dire consequences for the century-old utilities hierarchy and its legions of customers.
Top-of-mind questions: Will utilities business models, based on $ trillions of plants and grids, collapse – or will they survive new market players like Google and Tesla? And can customer service innovations save the day?
The experts speak.
Michael Shanko, CMS Energy: “The most dangerous phrase in the language is, ‘We’ve always done it this way’.” (Grace Hopper)
Jill Feblowitz, IDC: “The future ain’t what it used to be.” (Yogi Berra)
James McClelland, SAP: “Digital transformation requires a healthy dose of paranoia.”
Join us for Digital Transformation for Utilities: Customer Service Innovations.
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