Sending reminders to users about expiring tasks
I had an issue on a BPMN project. I had to inform the users that they need to complete the actions required. So I had to try what the different options was. I think I did find a solution after some time. So I would like to share it with you.
Let’s say we have a use case where we have a user task in which users have to approve documents within 7 days. We could handle this by offering them an auto-completed task within 7 days; however, we should also be able to send them notifications regarding these tasks (e.g. Here is your task- please complete it).
Under the Task tab various exceptions can be selected. There are also attributes of the task – one of them is Started, one is Completed, while another one is Execution. Using these attributes you can reveal whether the task is critical or non-critical.
If it is selected as ‘critical’, it will terminate the user task, it will follow that exception, and perform the completion the way we want it. If it is selected as non-critical, the task will simply continue, a notification will be sent, and the flow will eventually be terminated.
In the given example, I have created a Start Deadline and set it as non-critical, then created a Boundary Event called Start Deadline Non-Critical Exception, and on this I mapped no more notifications.
Finding out how this works was a bit challenging. I decided to share this issue with you, so that you don’t make the same mistakes as I have.
As you can see the solution is not ideal you if a person have taken an action, but have not completed the action. For my purposes this is okay, since it is a simple task. But if the task involve more work that you may post pone then it is not ideal.
Cross posted at: http://picourse.com/sap-nw-bpm-send-notifications-to-users/