Arumita Sengupta

September 27, 2015 1 minute read

Cloud for Service integration with HANA Cloud Portal for Standard Widgets

In this blog, I would like to share my experience in implementing the C4S ticketing solution integrated with HANA Cloud portal with standard widgets. I will provide here the C4S configuration required to activate the HANA cloud portal integration.

Prerequisites for HANA Cloud Portal and C4C:

Configuration admin has access and privileges to the HANA Cloud Platform
Customer account is subscribed to Cloud Portal productive application [portal:nwc:cloud] on the Factory Data Center
An SCN user or alternatively a customer Identity Provider user is assigned as admin to the account
Customer account is subscribed to Service Portal productive application (depends on customer account location)
- Factory EU: [customerod:seodcustprod]
- Factory US: [customerodus:seodcustprod]
- Factory AP: [customerodap:seodcustprod]
The HANA Cloud Portal users must have the same email address as the C4C users.

Standard widgets provided by SAP used in this configuration:

Ticket List
Ticket Details
Create Ticket
High Priority Tile
Needs Attention Tile
Create Ticket Tile
No Updates Tile
All Tickets Tile
Open Tickets Tile

Required Configuration for C4C :

Define Project scope to extend the employee support scenarios in Portal in ‘Service’ :
1. Employee Support : Service ‘Communication Channel – Portal’ self-service portal
2. Customer Care : ‘ Communication for Customer care ‘ Activate the customer service portal integration
Creation to Communication system _PORTAL from the Administrator work center .
Define the communication arrangements for ‘Customer Service portal integration ‘
Create an Admin user ‘ PORTALADMIN’ with all the administrator rights
To define the field options available in the HANA cloud portal include the ‘Portal Adaptation’ by Adopt mode from Administrator work centre. The Portal Ques provides the options for you to define the specific fields in the HANA cloud portal widgets.
Go to the Portal Queue from the ‘Portal Adaptaion ‘ mode and then define the required fields need to be visible on the Portal.

35 Comments

You must be Logged on to comment or reply to a post.

Chandan Bankar

September 27, 2015 at 11:36 am

Hello Arumita,

Thanks for sharing your experience for Services scenario. Recently I had posted similar experience for Sales. Please check below link

Cloud for Customer specific Configurations for Partner Channel Management

We had completed some Fine Tune activities and configured Business Roles. Are these configurations not required here for Service scenarios?

Thanks a lot for sharing your experience. 🙂

Regards,

Chandan

Arumita Sengupta

Blog Post Author

September 30, 2015 at 10:20 am

Hi Chandan,

Thank you for sharing your link. Yes, for service scenarios we need not to do any configuration for Business role. The scenarios here is the employees will be accessing the C4Cdetails via HCP.

Regards,

Arumita

Rahul Kapoor

October 21, 2015 at 2:06 pm

Hello Arumita

Can you please share the general config details too.

I would like to know how you maintained the properties in HCP for connecting to C4S

Regards

Rahul

Arumita Sengupta

Blog Post Author

October 27, 2015 at 9:41 am

Hi Rahul,

Could you please let me have your email. I will mail you the document.

Regards

Arumita

Rahul Kapoor

October 27, 2015 at 10:05 am

Hello Arumita

My email id is rahulkpr65@gmail.com.

Thanks for taking out time to respond.

Regards

Rahul Kapoor

Former Member

August 4, 2016 at 4:30 am

Hi Rahul,

Could you please share the docs which Arumita sent you at saurabh.nitin@gmail.com.

Regard

Saurabh

Michael Vraa-Jensen

October 27, 2015 at 11:51 am

Hi Arumita,

I would also very much like the document if possible - michael@gmai.com

Best regards

Michael

Former Member

September 13, 2016 at 9:28 am

Hello Chandan,

I'm trying to get pcmapps in a working state, do you know if it is required additional configuration for routing in order to consume them. For the moment I stick to 404 error accessing the app.

thanks,

Rahul Kapoor

October 28, 2015 at 6:47 am

Good blog.

Former Member

October 28, 2015 at 11:02 am

Simple and well defined steps for C4C integration. Great work and blog

Former Member

October 28, 2015 at 11:04 am

Simple, well defined steps for integration .

Soma Yadla

October 29, 2015 at 10:21 am

Very Good Information Arumita. Thanks for sharing.

Former Member

February 5, 2016 at 7:38 am

Hi Arumita,

Thanks for the informative post.

We are integrating C4S with HCP. Unfortunately we are unable to find the SAP documentation regarding the settings that need to be performed in HCP and C4C.

Can you please provide us the documentation?

It will be very useful if we get the documentation.

my email id is s.a.mathivanan@accenture.com

Thanks and Regards,

Surabhi

Arumita Sengupta

Blog Post Author

February 6, 2016 at 7:00 am

Hi Surabhi,

I have emailed you the document.

Thanks

Arumita

Maddy P

February 7, 2016 at 6:08 am

Hi Surabhi,

Thank you for sharing your knowledge and time for this blog.

Could you please mail me the document to madhavarao.sap@gmail.com.

It will be very much useful to our team working on the similar scenario.

Regards,

Maddy

Dennis Klein

March 15, 2016 at 1:59 pm

Hi Arumita,

it would be very nice if you send me also the document: dennis.jens.klein@gmail.com .

Thanks a lot!

Best wishes,

Dennis

Markus Grant

March 17, 2016 at 1:14 pm

Hello Arumita,

Please could you also send me the document? markus.grant@bilot.fi

Thanks!

Markus

J. Mulders

April 8, 2016 at 1:44 pm

Hi Arumita,

Could you please also share this document withe me? jeroen.mulders@ctac.nl

Thank you very much!

Best regards,

Jeroen

Arumita Sengupta

Blog Post Author

April 15, 2016 at 6:57 am

Hi Jeroen,

I have sent you the document .

Regards

Arumita

Markus Grant

April 15, 2016 at 7:26 am

Hello Arumita,

Please could you also send me the document? markus.grant@bilot.fi

Thanks!

Markus

Andreea Patru

May 31, 2016 at 9:15 am

Hello Arumita,

Can you please send me the document too?

andri21_m@yahoo.com

Thank you,

Andreea.

J. Mulders

April 15, 2016 at 7:41 am

Thanks Arumita,

Did you send it to the correct e-mail adres? jeroen.mulders@ctac.nl

Thanks you very much,

Jeroen.

Phil Cooley

April 15, 2016 at 7:16 am

Hi Arumita

Could you also please send the document through to me as well? phil.cooley@asahi.com.au.

thanks

phil

Former Member

February 7, 2017 at 6:11 am

Hi @arumita.sengupta

Hope you are doing good. Please mail me the documents

rpriya@kaartech.com

Thanks !

Priya R

Former Member

August 4, 2016 at 4:30 am

Hi Surabhi,

Could you please share the docs which Arumita sent you at saurabh.nitin@gmail.com

Regard

Saurabh

Former Member

April 15, 2016 at 1:16 pm

Hi Arumita,

Can you please send me the document with me? Thanks in advance.

Email: sandeep.chandran@gmail.com

Regards,

Sandeep

Former Member

June 9, 2016 at 6:22 pm

Hi Arumita,

Could you please send me the docs at saurabh.nitin@gmail.com.

Thank you so much.

Regards

Saurabh

Digvijay Singh

July 15, 2016 at 1:50 pm

Hi Arumita,

Can you please send me the document. (digvijay.01@gmal.com)

Regards

Digvijay

Former Member

August 3, 2016 at 4:46 pm

Hi Arumita ,

Thanks for steps they are well defined but I got stuck in the last two steps mentioned below as such I am not able to follow them on C4C .

We are performing EC to HCP to C4C integration for Service center .

5. To define the field options available in the HANA cloud portal include the ‘Portal Adaptation’ by Adopt mode from Administrator work centre. The Portal Ques provides the options for you to define the specific fields in the HANA cloud portal widgets.

6. Go to the Portal Queue from the ‘Portal Adaptaion ‘ mode and then define the required fields need to be visible on the Portal.

Also could you send me the doc at m.rsharma@outlook.com

Thanking you in advance

Manoj

Former Member

September 15, 2016 at 7:00 pm

Hi Manoj,

First you need to enable portal adaptation in adapt mode.

go to Beta admin->Adapt->enter adapt mode. again adapt->edit screen

enable portal configuration. only then you will able to perform step 5 and 6.

Regards

Nitin

Srikanth Sagiraju

October 6, 2016 at 5:28 pm

Quick question:

This scenario will enable the same users with access to C4S to logon HANA cloud platform to maintain/view tickets .. correct ?

regards

Srikanth

Former Member

October 6, 2016 at 5:33 pm

Hi Arumita,

Could you please share the docs with me @ elinabell17@gmail.com

Thanks,

Elina

Former Member

April 19, 2017 at 11:29 am

Hello Arumita,

Thanks for sharing your experience. I have the same requirement and need to integrate C4C Service with Self service portal.

I am little confused on sales and service integration process. Generally in Sales Partner contact register on the portal and then an application gets created in C4C. Based on that partner manager create the users and provide them with the role to get the access.

Do we have same scenario for partner contacts in service as well or its different.? Can you please share some documents on that.

Thanks for your help.

Former Member

May 30, 2017 at 3:48 pm

Hello Arumita,

Can you please send the document to my email sunkara.leo@gmail.com. Thanks for your help.

Thanks

Pavan

Rahul Kapoor

June 25, 2018 at 8:03 am

Hi Amruta

Cloud you please share the document with me on rahulkpr65@gmail.com

Cloud for Service integration with HANA Cloud Portal for Standard Widgets

Assigned Tags