Recently, I have seen a lot of similar questions and discussions about using the platform capabilities of C4C and HCP to configure, customize and extend Cloud for Service. I hope we can demystify these different activities so that you know what are the options available and even real working examples you can use to create a great Cloud for Service based solution for our customers.
To get a general overview of the C4C platform capabilities, Ginger has an excellent blog that consolidates the topics here:
To get a general overview of Cloud for Service application, as well as detailed feature/function overviews by application topic area go here:
To get details on the Cloud for Service integration capabilities with ECC, here is the Integration Quick Start guide on SMP:
To get details on the Cloud Applications Studio as a key user go here:
Lastly here are a set of posts our product management team has responded to give you insights into solutions to real-world examples asked by you.
Bookmark this blog as we will be updating it frequently and ask questions if you have any particular topic you want addressed by our product management team.
Global Head of Product
Cloud for Service