I had the privilege of presenting the new Ideas & Innovation Award at SuccessConnect this year. The award recognizes a customer that has contributed insightful product-enhancement ideas in our virtual Customer Community. The Community is the place where ideas are shared and discussed with customers and product managers, providing critical feedback for advancing our products to new levels of innovation and business efficiencies.
Our award winner, Mike McKinney, Sr. Manager, Enterprise Learning Services at Marriott International, is an invaluable member of our Community, having written over 700 general posts and 200 product-enhancement ideas. Mike’s enhancement ideas for the Learning home page alone, led to six new improvements to the home page tile configuration and user experience. He’s also contributed great ideas to JAM, such as the ability to upload multiple documents at once or customize email headers and footers. Product management is not the only audience that keeps up with Mike. He is also a valuable resource for his peers in the Community, ranking in the top three authors, with over 1,300 kudos.
I asked Mike a few questions about the Customer Community and the Innovation & Ideas Award. Here is what he has to say…
What has been the most significant benefit you’ve gained from the Customer Community?
The most significant benefit of the Customer Community is having a place to share our ideas for product enhancements and new features with the SuccessFactors team directly, and having a collaborative platform to connect with other companies and the SuccessFactors product management team.
Is there anything you’d like to see in the Customer Community that is not there (yet)?
I would love to see an app for customers to access the community more easily from their mobile devices and get notifications on replies to their posts or when there is conversation happening around an area of interest for them.
What advice would you give a new Customer Community member?
I’d say when posting new ideas or discussions, do a quick search to see if your topic is already out there. Much of the time you’ll find that the answer is already on the Community.
What do you think of winning the Ideas & Innovation award?
It’s an honor to be recognized for my contributions to the Community. Thank you for such a great resource!
JOIN THE CUSTOMER COMMUNITY
If you are a SuccessFactors customer please join the conversation in the Customer Community. Not only will you find a place to share your product-enhancement ideas, you’ll also discover a hub for training, implementation resources, documentation, and events, and it is the gateway to our user groups. Members stay informed on new features, product updates, and news on HR trends and predictions, thought leadership and best practices. We’ve found that customers who engage in the Community have increased success and longevity with SuccessFactors. When customers have a forum to share their ideas, find what they need, have their issues resolved, and get their questions answered, they are happy and eager to help others. It’s a win-win for everyone.