In order to improve communications with customers and help provide the support in a much more interactive and timely manner, SAP is piloting a new interaction method we call “Real Time Support ”.
By this pilot program, customer can directly connect to a SAP support engineer by Chat Support in SECONDS.
As one of the first pilot components, BC-UPG component including all sub-components is NOW on CHAT SUPPORT!
Now when you choose a sub-component under BC-UPG in SAP Support Portal, a “Chat Support” button will appear as below. By clicking the button, you will be directly linked to one of the experts in upgrade area.
Please feel free to use this new interaction method and we will try to help you resolve the issues in real time.
Following KBA contains more information about this new method:
If you run into any problem when triggering Chat Support for BC-UPG component, please contact us by following email address: