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New Support Package 5 for SAP Multichannel Foundation for Public Sector released

On 14th of September 2015, SAP released support package 5 of SAP Multichannel Foundation for Utilities and Public Sector. In addition to the existing Public Sector processes released with SP04, the following have been added:

  • Enhanced form processing (draft mode, edit, upload attachment, multiple form instances, rules engine integration (BRFplus), table forms)
  • Correspondence inbox
  • Agent co-browsing
  • Alert management enhancements (direct link to invoice/filing obligation alert)
  • Switch between multiple business partners linked to one online account

Please see the attached screenshots of the delivered sample UI for better illustration. For more information see application help ( The next release is planned for Q1/2016.

Albrecht Weiss

SAP Solution Management Public Sector

BRFplus Integration:




Table Forms:


Multiple business partner per online account:


Agent Co-Browsing:


Correspondence Inbox:


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  • Thanks Albrecht : very efficient as usual ... 😉

    i miss some info on the link between registration process on MCF (Yevgen's posts) & public sector one (Web Dynpro "FMCA_WDY_REG") in ECC ...

    Especially with this new feature "Multiple business partner per online account:" ...



    • Advanced User management capabilites are to planned to be developed in the next support package of MCF (SP06). However, you can already create a form bundle of type "registration" in the backend. You need to create a UI5 form  and then you can post the form for backend processing. Besides user creation or business partner creation process, you just need to call the function module FMCA_MC_USER_CREATE in BRFplus to link sap userid to business partnerid.