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New Support Package 5 for SAP Multichannel Foundation for Public Sector released

September 17, 2015 | 171 Views |
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On 14th of September 2015, SAP released support package 5 of SAP Multichannel Foundation for Utilities and Public Sector. In addition to the existing Public Sector processes released with SP04, the following have been added:

  • Enhanced form processing (draft mode, edit, upload attachment, multiple form instances, rules engine integration (BRFplus), table forms)
  • Correspondence inbox
  • Agent co-browsing
  • Alert management enhancements (direct link to invoice/filing obligation alert)
  • Switch between multiple business partners linked to one online account

Please see the attached screenshots of the delivered sample UI for better illustration. For more information see application help (http://help.sap.com/mcfpubsec). The next release is planned for Q1/2016.

Albrecht Weiss

SAP Solution Management Public Sector

BRFplus Integration:

BRFplusintegration2.jpg

Attachments:

attachment.JPG

Table Forms:

/wp-content/uploads/2015/09/tableform_792017.jpg

Multiple business partner per online account:

multiplebusinesspartnersperuser.JPG

Agent Co-Browsing:

co-browsing.JPG

Correspondence Inbox:

correspondence.JPG

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3 Comments

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  1. Thierry MATHIEU_Educ

    Thanks Albrecht : very efficient as usual … 😉

    i miss some info on the link between registration process on MCF (Yevgen’s posts) & public sector one (Web Dynpro “FMCA_WDY_REG”) in ECC …

    Especially with this new feature “Multiple business partner per online account:” …


    Thanks

    Regards

    (0) 
    1. Former Member Post author

      Advanced User management capabilites are to planned to be developed in the next support package of MCF (SP06). However, you can already create a form bundle of type “registration” in the backend. You need to create a UI5 form  and then you can post the form for backend processing. Besides user creation or business partner creation process, you just need to call the function module FMCA_MC_USER_CREATE in BRFplus to link sap userid to business partnerid.

      (0) 

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