On 14th of September 2015, SAP released support package 5 of SAP Multichannel Foundation for Utilities and Public Sector. In addition to the existing Public Sector processes released with SP04, the following have been added:
- Enhanced form processing (draft mode, edit, upload attachment, multiple form instances, rules engine integration (BRFplus), table forms)
- Correspondence inbox
- Agent co-browsing
- Alert management enhancements (direct link to invoice/filing obligation alert)
- Switch between multiple business partners linked to one online account
Please see the attached screenshots of the delivered sample UI for better illustration. For more information see application help (http://help.sap.com/mcfpubsec). The next release is planned for Q1/2016.
Albrecht Weiss
SAP Solution Management Public Sector
BRFplus Integration:
Attachments:
Table Forms:
Multiple business partner per online account:
Agent Co-Browsing:
Correspondence Inbox:
Thanks Albrecht : very efficient as usual … 😉
i miss some info on the link between registration process on MCF (Yevgen’s posts) & public sector one (Web Dynpro “FMCA_WDY_REG”) in ECC …
Especially with this new feature “Multiple business partner per online account:” …
Thanks
Regards
Advanced User management capabilites are to planned to be developed in the next support package of MCF (SP06). However, you can already create a form bundle of type “registration” in the backend. You need to create a UI5 form and then you can post the form for backend processing. Besides user creation or business partner creation process, you just need to call the function module FMCA_MC_USER_CREATE in BRFplus to link sap userid to business partnerid.
Thanks Albrecht 🙂