For CRM 7.0 EHP1, EHP2 and EHP3 SAP Notes 2204431 (implement also 2221017 for browsers <IE9)  has been released which enhances the timeout behavior in CRM Interaction Center.

It contains several changes:

  • The Layout of the CRM IC timeout popup has been harmonized with the timeout popup of  business role of type CRM WebClient. Now it is also possible in CRM IC to restart a session or access the page in offline mode (e.g. to copy text from a notes field)!
  • After a timeout, the logon cookie is still available, so that a re-login is not required (important in case of Portal Integration)
  • Prevention of timeout of parallel sessions addressed by KBA 1945312: before implementation of SAP Note 2204431, the timeout of a CRM Interaction Center session triggered the timeout of parallel CRM Web UI session (for example using a backend role like SALESPRO)  running in the same browser context when http security session management was active. Now the  CRM Interaction Center times out without affecting the parallel CRM Web UI Session running in the same browser context.

Check Support Portal (S-User required) for SAP Note 2204431 and updated KBAs 1757252, 1836437, 1866327 and 1945312.

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