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This document provides information about the SAP Cloud For Sales – Partner Channel Management / Partner Portal solution.

SAP Cloud for Sales supports Partner Channel Managers to efficiently manager their partner relationships and programs, tracking activities and monitor registered deals. In addition, the new Partner Portal offers partners a central, web-based access point to intuitive self-services for managing their customer activities (such as add & track leads and opportunities, manage tasks and appointments).

Public Resources


Documentation: http://help.sap.com/cloud4customer

Misc

Pricing for Partner Portal

Please reach out to SAP for specifics related to pricing depending on the specifics involved with your use case around partner channel management.

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8 Comments

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  1. Chandan Bankar

    Hello Pushkar,

    Since we are in the process to integrate the PCM with C4C, I thought of writing my experience here.

    1. Most of the standard documents, even the Admin guide doesn’t give the clear understanding on the configuration.

    2. No document gives the clear understanding on which configurations are necessary to be done for completing which PCM scenario.

    3. I will suggest below document by Prabhat that gives some details on the configurations.

    Setup Connectivity between C4C and HCP application | SCN

    4. However there are more configurations to be done on C4C which are not maintained on any of the documents.

    5. I will suggest to have a separate integration document specific for this. Since this involves three system (HCP, C4C and SAP Cloud Identifier) which need to be configured.

    These and more….

    However I see this product can be a great success in terms of flexibility from HCP. I hope these feedback helps this product becomes much perfect!!

    Thanks & Regards,

    Chandan

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      1. Chandan Bankar

        Pushkar,

        Good thing is that we are getting good help from SAP and hopefully with the completion of this, SAP team working with us will be creating good help documents from our learning.

        I really appreciate the help we are getting on this. 🙂

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        1. Jamie Louangaphay

          Hello Chandan,

          Our company is also exploring PCM on HCP and wanted to know your experience and learn about the use case scenarios from your company.  Would you be able to share some information regarding you implementation?  Is it currently live?

          Best,

          –Jamie

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            1. Harshad Patel

              Hello Chandan,

              How access control is managed in PCM apps for partner contact user? What exact config. we need to do like access context setting in C4C business role of partner contact, adding partner to org. structure etc..

              Basically one partner contact user can not see transactions like lead, opportunity, task etc. of other partner.

              I understand there is nothing like ACE engine in C4C like we have in OP CRM to control access to partner.

              Can you please advise on this?

              Thanks,

              Harshad Patel

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            2. Saurabh Shrivastava

              Hi Chandan,

              Could you please provide me some docs on SF Employee central(AskHR) integration with C4C using HCP, we are implementing Employee Service ticket functionality, Somehow we have configured all the 3 systems but unfortunately we are unable to navigate on C4C when we click on AskHR link in EC.

              Email Id – saurabh.nitin@gmail.com

              Regards

              Saurabh

              (0) 

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