How helpful is the help?
You might have noticed or even used, the small addition at the bottom of pages of the SAP HANA Cloud Platform documentation. Small, but important to us who provide the product information to you – our customers. This is the feedback option you now have, giving you the opportunity to tell us what you think of the information in that particular page or article.
- Tell us if it was helpful with just one click;
- Write a response to help us understand better – what you like or dislike;
- Remain anonymous or let us follow-up with you for more information, if needed – we appreciate if you post your e-mail address together with your written comments.
What happens with your feedback? As I implied above, it is collected anonymously and the data is stored in an admin site for us, the HCP documentation authors, to review and act upon. The feedback option is available out of the box, as it is running the HCP Feedback Service that you can also use in your SAP HANA Cloud Platform applications.
The answer you give to the question “Was this article helpful?” gives us an overall impression of the usefulness of the various articles and the documentation as a whole. Up to now we have received twice as many “Yes” than “No” answers. Perhaps it’s a good start, but there is still a way to go and we are motivated to deliver better product documentation to you each time.
What is even more helpful to us are your written textual comments. We enjoy more than a hundred responses in the first month since we released the feedback option. We have already addressed some of your comments and work on others as you read this. You will greatly help us by explaining what you miss or what was not right, especially when giving a negative answer. To help you identify what is improving thanks to your feedback, we’d consider consolidating and sharing this with you. This is currently an idea only – what do you think?
Do you have other ideas to help us improve? Do you need more information on a certain topic, or an entirely new task or scenario that you want to implement? Please do comment under this blog, or simply use the feedback option in the documentation.
We like to write and we love to read – looking forward to your continued feedback!