eSocial Workshop: Information to Customers, Positive Feedback to SAP
In June, 2015, three SAP representatives from development and support provided a workshop about SAP ERP HCM eSocial to a customer in the Brazilian state of Minas Gerais. The goal of the visit was to evaluate the customer environment to support eSocial and solve their questions about the implementation.
Among consultants and end users, twelve customer representatives have attended the workshop. The topics discussed were the customer implementation project, SAP’s delivery plans, the solution architecture and customizing and, finally, a deep dive over the eSocial events.
The outcome of the workshop was very positive. The customer is now able to make better informed decisions about how they want to implement the eSocial solution, and even make plans of upgrading their release to make the adoption easier. They were glad to find out that eSocial is a very complete solution that is easy to enhance with their own requirements. They have also highlighted on the level of quality of the solution.
By engaging with customers, SAP is able to continuously improve the eSocial solution and deliver software that makes customers run better.
By Alice Otero – Information Developer, Globalization Services Knowledge Management