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Together with the Vereniging Nederlandstalige SAP Gebruikers (VNSG) user group, colleagues from the SAP Design & Co-Innovation Center (DCC) hosted an intensive and highly productive SAP Fiori UX Design Workshop on June 8 and 9 at the SAP Netherlands office in ʼs-Hertogenbosch.

The workshop, based on the user-centered design approach, had the main goal to enable the VNSG members to react to changing boundary conditions driven by the consumerization of IT and emerging IT trends such as the Internet of Things and Big Data. The participants had the opportunity to learn more about SAP’s User Experience (UX) strategy, including insights into the value and significance of UX, before creating their own UX strategy or experiencing a deeper dive into the SAP Fiori architecture, all in an interactive setting away from the constraints and distractions of a regular office space.

Thanks to all those VSNG members who attended and also to our VNSG colleagues in the Netherlands who helped to organize such a great event and to make us feel at home in ʼs-Hertogenbosch!

Curious to find out what we got up to? Then please read on…

DAY 1

On Day 1, we started with a plenum session to cover key topics such as SAP’s user experience strategy, the value of UX, and we then followed up with a hands-on exercise to introduce the participants to the user-centered design approach.

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The day continued in an interactive mode with the participants switching to group work to collect and prioritize their concrete design challenges before going on to create a UX strategy based on solutions to these challenges.

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Key take-aways:

  • Hear a recap of SAP UX strategy and SAP Fiori concept
  • Gain insights into the monetary and non-monetary benefits of UX
  • Understand necessary steps to create your own customer-specific UX strategy
  • Create a customer-specific UX strategy

DAY 2

On Day 2, the participants split into two separate tracks – one focused on design, the other focused on development.

Design Track

The design track consisted of working interactively and end to end to solve a design challenge using the user-centered design approach. This included conducting user interviews, creating a user experience journey, ideating, storyboarding, and prototyping a solution.

Key take-aways:

  • Use user-centered design to experience an alternative approach to gather requirements and create a blueprint to solve a concrete design challenge
  • Gain first-hand insights into how to apply this approach and harvest the benefits of good user experience

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Development Track

The development track consisted of deep dives and demos on SAP Fiori topics such as architecture, extensibility, UI5, Web IDE, and step-by-step explanations of how to extend and develop a new custom Fiori app.

Key take-aways:

  • Gain detailed insights into SAP Fiori architecture and tooling to understand the required skill set and tools
  • Learn how to extend and develop your own custom Fiori apps to build the right apps to solve your UX challenges

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After the 2-day workshop, participants understood how improving user experience can help to reduce efforts to “keep the lights on” in their IT organizations and therefore free up capacity to react in an innovative way to emerging IT trends.

To start this journey, the participants took away the key learning to first choose small, realizable pilots to prove the value of user experience and to experience the power of the methods used in the workshop, all with the ultimate aim to trigger a shift in mindset in their organization. On the technical side, they experienced first-hand how intuitive and powerful tooling can be used to easily adapt the standard SAP Fiori offering to fit their own requirements and reality.

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Interested in hearing more or starting on this journey in your own organization?

Check out further information and examples of our work at http://www.experience.sap.com/designservices or contact us for more information at dcc@sap.com.

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