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Dear Community,

It is with immense pleasure and a deep sense of gratitude that we present to you detailed education collateral that you can leverage to learn about and better understand the SAP Cloud for Customer (C4C) – August 2014 Release enhancements. THANK YOU to the product managers for creating the content and delivering the education sessions for this important service release.

The C4C for LoB Sales enhancements education content is outlined below:

  • Talk about Account, Contact, Competitor, Territory and Product Management enhancements (VIDEO)
  • Talk about Activity and Visit Management and Groupware Integration enhancements (VIDEO)
  • Talk about Lead, Opportunity and Quotation Management enhancements (VIDEO)
  • Talk about Partner Channel Management enhancements (VIDEO)
  • Talk about introduction of Marketing enhancements and overview (VIDEO)
  • Talk about Marketing Surveys, Email Templates and Target Groups enhancements (VIDEO)
  • Talk about Marketing Campaign enhancements (VIDEO)
  • Talk about enhancements to the C4C mobile applications affecting LoB Sales users (VIDEO)


The C4C for LoB Service enhancements education content is outlined below:

  • Talk about Field Service, Contracts and Visits enhancements (VIDEO)
  • Talk about Contact Center and Groupware enhancements (VIDEO)
  • Talk about Mobility enhancements (VIDEO)


The C4C for Industry enhancements education content is outlined below:

  • Talk about Banking Industry Cloud enhancements (VIDEO)
  • Talk about Insurance Industry Cloud enhancements (VIDEO)
  • Talk about Professional Services Industry Cloud enhancements (VIDEO)
  • Talk about Retail Industry Cloud enhancements (VIDEO)
  • Talk about Utilities Industry Cloud enhancements (VIDEO)
  • Talk about High Tech Industry Cloud enhancements (VIDEO)

 

The C4C Platform & Integration enhancements education content is outlined below:

  • Talk about enhancements in Business Analytics that impact LoB Sales users (VIDEO)
  • Talk about Administration Functionality enhancements (VIDEO)
  • Talk about Integration enhancements (VIDEO)
  • Talk about Administrator Adaptation Tools (Key User Tools) enhancements (VIDEO)
  • Talk about Administrator Adaptation Tools Page Layouts enhancements (VIDEO)

Remember to leverage the SAP Jam app or the SuccessFactors app on your mobile device to access all of this content conveniently in any and every situation to consume information, talk about and explain SAP Cloud for Customer.

We hope you are able to leverage all the content outlined above to comprehensively inform yourself about the C4C – August 2014 software-as-a-service release.

Thank you for your time, attention and engagement,
Your Cloud for Customer SCN Community Team

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