As you know, we can verify the corresponding supportive browser versions to our CRM system by referring to note below.
1746385 – Main WEBCUIF Browser Support Note
But for Interaction Center(logon IC WebUI by IC role like IC_Agent, etc), we should be aware of follow note too.
2254192 – Browser compatibility of SAP CRM 7.0 EhP 4
1876371 – Browser compatibility of SAP CRM 7.0 EhP 3
2587189 – Support for Google Chrome and MS Edge in CRM Interaction Center
Following is the information from above note, please always read above notes directly to ensure the up-to date information.
CRM Interaction Center provides basic support for running in Google Chrome (and the Chromium based version of MS Edge which is available as of March 2020).
- For Interaction Center in Chrome and Edge also check SAP Note 2587189
- For Interaction Center in Safari: the functions of the CRM Interaction Center are not released for Safari.
You can read following KBA to see if you are using a Chromium based version of Microsoft Edge.
2909415 – How to identify if my Edge browser is supported for SAP CRM 7.0 EHP3 and SAP CRM 7.0 EHP4
Have a nice day!