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Hi All,


As you know, we can verify the corresponding supportive IE versions to our CRM system by referring to note below.

1746385 – Main WEBCUIF Browser Support Note


But for Interaction Center(logon IC WebUI by IC role like IC_Agent, etc), we should be aware of follow note too.

As IC WebUI does not support Google Chrome and Safari. We can find the relevant
information in Note 1876371 – Browser compatibility of SAP CRM 7.0 EhP 3 (Functional restrictions section).


Functional restrictions for Safari and Google Chrome:

The functions of the CRM Interaction Center are not released for these two browsers.


Also, eventhough the title of Note 1876371 is related to CRM 7.0 EhP3, but this Functional restrictions also
apply to other crm versions.


Running IC WebUI on Google Chrome and Safari browsers may encounter potential functional
issues, and also the session issues. For example, even after we closed the Google Chrome and Safari,
the http session in SM04 and the lock entries in SM12 will not be released. ( Non-IC role like business role

salespro doesn’t have such issue, after we closed the Google Chrome and Safari brower, depending

on the server workload, if we wait 10-20 seconds,the http session and lock entries will be released automaticaly

in sm04 and sm12.)


So if You have some issues when running IC WebUI on Google Chrome or Safari browsers, please use supportive
IE versions mentioned in Note 1876371 instead.Interaction Center does not support Google Chrome and Safari browser.

Have a nice day!


Best Regards,

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