Support for Google Chrome and MS Edge in CRM Interaction Center

[bruce_li]

Hi All，

As you know, we can verify the corresponding supportive browser versions to our CRM system by referring to note below.

1746385 - Main WEBCUIF Browser Support Note

But for Interaction Center(logon IC WebUI by IC role like IC_Agent, etc), we should be aware of follow note too.

2254192 - Browser compatibility of SAP CRM 7.0 EhP 4

1876371 - Browser compatibility of SAP CRM 7.0 EhP 3

2587189 - Support for Google Chrome and MS Edge in CRM Interaction Center

Following is the information from above note, please always read above notes directly to ensure the up-to date information.

+++++++++++++++++++++++++++++++++++++++++++++

CRM Interaction Center provides basic support for running in Google Chrome (and the Chromium based version of MS Edge which is available as of March 2020).

• For Interaction Center in Chrome and Edge also check SAP Note 2587189


• For Interaction Center in Safari: the functions of the CRM Interaction Center are not released for Safari.

You can read following KBA to see if you are using a Chromium based version of Microsoft Edge.

2909415 - How to identify if my Edge browser is supported for SAP CRM 7.0 EHP3 and SAP CRM 7.0 EHP4

+++++++++++++++++++++++++++++++++++++++++++++

 

Have a nice day!

 

Best Regards,
Bruce