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Dear Community,


It is with immense pleasure and a deep sense of gratitude that we present to you detailed education collateral that you can leverage to learn about and better understand the SAP Cloud for Customer (C4C) – May 2015 Release enhancements and SAP Digital for Customer Engagement (D4C). THANK YOU to the product managers for creating the content and delivering the education sessions for this important service release.


On May 5th, 2015, SAP introduced a new service called “SAP Digital for Customer Engagement”. D4C is designed for “your way” – easy to buy, simple to use, robust and scale-able, all for the best price you can get. D4C is the smaller sibling to C4C, with fewer capabilities, but with exciting additions!

The D4C (SAP Digital for Customer Engagement) education content is outlined below:

  • D4C helps you engage customers “your way” at this link
  • Introduction to SAP Digital for Customer Engagement at this link
  • Feature overview of D4C at this link
  • Overview of D4C – SAP Digital for Customer Engagement (Video)
  • Talk about New user invitation, Contact upload from CSV file & Gmail for D4C – SAP Digital for Customer Engagement (Video)

The C4C for LoB Sales enhancements education content is outlined below:

  • Talk about the Lead & Opportunity enhancements made to C4C for Sales (Video)
  • Talk about the Account, Contact, Individual Customer, Competitor, Territory Management enhancements made to C4C for Sales (Video)
  • Talk about the Activity, Visit(REx), Routes, Survey(REx), Calendar (REx) enhancements made to C4C for Sales (Video)
  • Talk about the Quote, Product, Product Lists enhancements made to C4C for Sales (Video)
  • Talk about the Order & Order History(REx) enhancements made to C4C for Sales (Video)
  • Talk about the Partner Channel Management enhancements made to C4C for Sales (Video)
  • Talk about the Sales Planning & Forecasting enhancements made to C4C for Sales (Video)
  • Talk about the Analytics & Forecasting enhancements made to C4C for Sales (Video)
  • Talk about the Mobility enhancements made to C4C for Sales (Video)

The C4C for LoB Service enhancements education content is outlined below:

  • Overview of What’s New in C4C for Service in 1505 then talks about the Field Service enhancements (Video)
  • Talk about the INSTALLED BASE & REGISTERED PRODUCTS enhancements made to C4C for Service (Video)
  • Talk about the REGISTERED PRODUCTS (contd.), CONTACT CENTER & CHANNELS enhancements made to C4C for Service (Video)
  • Talk about the WORKFLOW & PLATFORM enhancements made to C4C for Service (Video)
  • Talk about the ANALYTICS enhancements made to C4C for Service (Video)
  • Talk about the CORE SERVICE enhancements made to C4C for Service (Video)

The C4C for Industry enhancements education content is outlined below:

  • Talk about the Apparel & Footwear Solutions (AFS) enhancements made to C4C for Retail Industry (Video)
  • Talk about the Clientelling enhancements made to C4C for Retail Industry (Video)
  • Talk about the Trade Promotion Management enhancements made to C4C for Consumer Products Industry (Video)
  • Talk about the enhancements made to C4C for Higher Education Industry (Video)
  • Talk about the enhancements made to C4C for Utility Industry (Video)
  • Talk about the capabilities available with C4C for Automotive Industry (Video)

The C4C Platform & Integration enhancements education content is outlined below:

  • Talk about the Groupware Integration enhancements made to C4C (Video)
  • Talk about the Key User Adaptation enhancements made to C4C (Video)
  • Talk about Cross Topics & Platform enhancements made to C4C (Video)
  • Talk about the On Premise enhancements made to C4C for Integration (Video)
  • Talk about C4C Integration with other Cloud Solutions (Video)

Remember to leverage the SAP Jam app or the SuccessFactors app on your mobile device to access all of this content conveniently in any and every situation to consume information, talk about and explain SAP Cloud for Customer.

We hope you are able to leverage all the content outlined above to comprehensively inform yourself about the C4C (& new D4C) – May 2015 software-as-a-service release.

Thank you for your time, attention and engagement,
Your Cloud for Customer SCN Community Team

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