Dear Community,

It is with immense pleasure and a deep sense of gratitude that we present to you detailed education collateral that you can leverage to learn about and better understand the SAP Cloud for Customer – February 2015 Release enhancements.

The C4C for LoB Sales enhancements education content is outlined below:

  • Talk about Lead & Opportunity Management enhancements made to SAP Cloud for Customer for Sales (Video)
  • Talk about Account, Contact, Individual Customer, Competitor, Territory Management enhancements made to SAP Cloud for Customer for Sales (Video)
  • Talk about Activity, Visit(REx), Survey(REx) & Calendar (REx) Management enhancements made to SAP Cloud for Customer for Sales (Video)
  • Talk about Product & Product Lists(REx) Management enhancements made to SAP Cloud for Customer for Sales (Video)
  • Talk about Quotation Management enhancements made to SAP Cloud for Customer for Sales (Video)
  • Talk about Order & Order History(REx) enhancements made to SAP Cloud for Customer for Sales (Video)
  • Talk about Analytics & Forecasting enhancements made to SAP Cloud for Customer for Sales (Video)
  • Talk about Partner Channel Management enhancements made to SAP Cloud for Customer for Sales (Video)

The C4C for LoB Service enhancements education content is outlined below:

  • Introduction to enhancements made to SAP Cloud for Customer for Service as part of the February 2015 release (Video)
  • Talk about Communication Channels enhancements made to SAP Cloud for Customer for Service (Video)
  • Talk about Core Service enhancements and Complaint Ticket for ECC Order enhancements made to SAP Cloud for Customer for Service (Video)
  • Talk about Installed Base Management, Enhancements in Service Contract, Enhancements in Work Ticket handling and ECC integration (Advance Shipment) enhancements made to SAP Cloud for Customer for Service (Video)
  • Talk about Mobile and Analytics enhancements made to SAP Cloud for Customer for Service (Video)
  • Summary of the enhancements made to SAP Cloud for Customer for Service as part of the February 2015 release (Video)

The C4C for Industry enhancements education content is outlined below:

  • Talk about enhancements in Clientelling and AFS support as part of SAP Cloud for Customer for the Retail Industry (Video)
  • Talk about enhancements in SAP Cloud for Customer for the Insurance Industry (Video)
  • Talk about enhancements in SAP Cloud for Customer for the High Tech Industry (Video)

The C4C Platform & Integration enhancements education content is outlined below:

  • Talk about Administration/Key User Tools/Custom Objects/Workflow among other enhancements made to the SAP Cloud for Customer Platform (Video)
  • Talk about Groupware Integration enhancements made to the SAP Cloud for Customer Platform (Video)
  • Talk about SAP Cloud for Customer Integration with Core SAP (ERP/CRM) Solutions (Video)
  • Talk about SAP Cloud for Customer Integration with other Cloud Solutions (Video)

The consolidated presentation outlining all the enhancements for SAP Cloud for Customer – February 2015 software-as-a-service release across Sales, Service, Social Engagement, Industry Solutions, Integration and Platform capabilities is available.

Remember to leverage the SAP Jam app or the SuccessFactors app on your mobile device to access all of this content conveniently in any and every situation to consume information, talk about and explain the SAP Cloud for Customer solution.

We hope you are able to leverage all the content outlined above to comprehensively inform yourself about the new SAP Cloud for Customer – February 2015 software-as-a-service release.

Thank you for your time, attention and engagement,

Your SAP Cloud for Customer SCN Community Team

To report this post you need to login first.