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Author's profile photo Pushkar Ranjan

C4C Academy – SAP Cloud for Customer – August 2015 Release Education Content

Dear Community,

It is with immense pleasure and a deep sense of gratitude that we present to you detailed education collateral that you can leverage to learn about and better understand the SAP Cloud for Customer – August 2015 Release enhancements. THANK YOU to the product managers for creating the content and delivering the education sessions for this important service release.

The C4C for LoB Sales enhancements education content is outlined below:

  • Talk about the Leads & Opportunities, Evernote integration enhancements made to C4C for Sales (VIDEO)
  • Talk about the Account, Contacts & Workforce Relationship enhancements made to C4C for Sales (VIDEO)
  • Talk about the Quotation Management, Products & Product Lists enhancements made to C4C for Sales (VIDEO)
  • Talk about the Order Management enhancements made to C4C for Sales (VIDEO)
  • Talk about the Partner Channel Management enhancements made to C4C for Sales (VIDEO)
  • Talk about the Activity, Visits, Surveys, Calendar (Retail Execution) enhancements made to C4C for Sales (VIDEO)
  • Talk about the Mobility & HTML 5 enhancements made to C4C for Sales (VIDEO)
  • Talk about the Territory Management enhancements made to C4C for Sales (VIDEO)
  • Talk about the Analytics & Forecasting enhancements made to C4C for Sales (VIDEO)
  • Demonstration of the Analytics & Forecasting enhancements made to C4C for Sales (VIDEO)

The C4C for LoB Service enhancements education content is outlined below:

  • Introduction to the enhancements for C4C for Service (VIDEO)
  • Talk about the Case Management enhancements made to C4C for Service (VIDEO)
  • Talk about the Field Service enhancements made to C4C for Service (VIDEO)
  • Talk about the Complaints and Returns Management enhancements made to C4C for Service (VIDEO)
  • Talk about the Communication Channels, Jam, Workflow, SMS, Case Management & Complaints enhancements made to C4C for Service (VIDEO)
  • Talk about the Workflow enhancements made to C4C for Service (VIDEO)
  • Talk about the YouTube integration enhancement made to C4C for Service (VIDEO)
  • Talk about the Analytics enhancements made to C4C for Service (VIDEO)
  • Demonstration of the Analytics enhancements made to C4C for Service (VIDEO)
  • Demonstration of the SAP Jam as a Knowledge base enhancement made to C4C for Service (VIDEO)
  • Demonstration of the Schedule Ticket Action Workflow enhancement made to C4C for Service (VIDEO)
  • Demonstration of the Sender Email Address Workflow enhancement made to C4C for Service (VIDEO)
  • Demonstration of the SMS Workflow enhancement made to C4C for Service (VIDEO)
  • Demonstration of the YouTube integration enhancement made to C4C for Service (VIDEO)
  • Demonstration of the Field Service enhancements made to C4C for Service (VIDEO)
  • Talk about the Mobile Offline enhancements made to C4C for Service (VIDEO)

The C4C for Industry enhancements education content is outlined below:

  • Talk about the enhancements made to C4C to support the Manufacturing Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Consumer Products Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Retail  Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Utilities Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Professional Services Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Chemicals  Industry Cloud (VIDEO)
  • Demonstration of the enhancements made to C4C to support the Chemicals  Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Public Sector Industry Cloud (VIDEO)
  • Demonstration of the enhancements made to C4C to support the Public Sector Industry Cloud (VIDEO)

The C4C Platform & Integration enhancements education content is outlined below:

  • Talk about the Groupware Integration, Platform (Key User Tools) enhancements made to C4C for Sales (VIDEO)
  • Talk about the SAP Cloud Applications Studio enhancements relevant to C4C (VIDEO)
  • Talk about the User Experience enhancements made to C4C (VIDEO)
  • Talk about the Cloud to Cloud Integration enhancements made to C4C (VIDEO)
  • Talk about the OnPremise Integration enhancements made to C4C (VIDEO)

The D4C (SAP Digital for Customer Engagement) education content is outlined below:

  • Talk about the enhancements made to the Digital for Customer Engagement SaaS Offering (VIDEO)

The comprehensive presentation outlining the complete August 2015 release deliverables is available at this link.

Remember to leverage the SAP Jam app or the SuccessFactors app on your mobile device to access all of this content conveniently in any and every situation to consume information, talk about and explain SAP Cloud for Customer.

We hope you are able to leverage all the content outlinedabove to comprehensively inform yourself about the C4C – August 2015 Software-as-a-Service release.

Thank you for your time, attention and engagement,

Your SAP Cloud for Customer SCN Community Team

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      19 Comments
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      Author's profile photo Ginger Gatling
      Ginger Gatling

      AWESOME!! Thanks, Pushkar!!

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author

      Thanks Ginger.

      Author's profile photo Former Member
      Former Member

      Hi Pushkar, I'm unable to login to SAP Jam. Can you give me access?

      Author's profile photo Alejandro Kinsbrunner
      Alejandro Kinsbrunner

      Wooowww!!! Lot of new information!

      When should we expect to get new version of flipbooks on Learning Hub? And when to get delta certifications?Maybe this is a question for Ginger Gatling

      Author's profile photo Ginger Gatling
      Ginger Gatling

      Hello Alejandro

      The certifications must primarily focus on content in the classes.  And, as you can see, we can't add everything to the class!  however, we plan to have delta certification tests in Q4 - for C4c10 and for C4C50, C4C30 delta won't be available until next year.  

      We also want to create a cloud for sales and cloud for service class -but this is only in the planning stages now.

      Congrats on passing the certification test and we appreciate all you do on SCN!

      -ginger

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author

      Thanks Ginger.

      Author's profile photo Joe Mead
      Joe Mead

      Great content - Thanks Pushkar!

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author

      Thanks Joe.

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author

      There is similar content available for a lot more of the previous SAP Cloud for Customer SaaS releases on the Jam community where this content is hosted, as well.

      So please explore and indulge in the same as needed.

      You can use the search functionality in JAM to quickly find content leveraging keywords and go from there.

      Thank you.

      Author's profile photo Former Member
      Former Member

      Thanks

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author

      Thanks Sam.

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author
      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author
      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author
      Author's profile photo Swapnil Borkar
      Swapnil Borkar

      Hi Pushkar

      None of the links are accessible, I get Access Denied error on JAM. 

      Thanks,

      Swapnil

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author
      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan
      Blog Post Author
      Author's profile photo Leslie Finan
      Leslie Finan

      Hi Pushkar, Can you please give me permission to access videos on  http://jam4.sapjam.com/groups/606xMUIQMb9cUlf0looVn1 ?
      My email address is leslie.finan@sap.com / User ID: I327182
      Thank you in advance. 

      Author's profile photo Former Member
      Former Member

      Hi Pushkar,
      I would like to be able to view the content behind the links (videos).
      Is it possible to give me access permission?
      Thank you in advance
       (Jam account = elodie.fouquier@extensi.eu)