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C4C Academy – SAP Cloud for Customer – August 2015 Release Education Content

Dear Community,

It is with immense pleasure and a deep sense of gratitude that we present to you detailed education collateral that you can leverage to learn about and better understand the SAP Cloud for Customer – August 2015 Release enhancements. THANK YOU to the product managers for creating the content and delivering the education sessions for this important service release.

The C4C for LoB Sales enhancements education content is outlined below:

  • Talk about the Leads & Opportunities, Evernote integration enhancements made to C4C for Sales (VIDEO)
  • Talk about the Account, Contacts & Workforce Relationship enhancements made to C4C for Sales (VIDEO)
  • Talk about the Quotation Management, Products & Product Lists enhancements made to C4C for Sales (VIDEO)
  • Talk about the Order Management enhancements made to C4C for Sales (VIDEO)
  • Talk about the Partner Channel Management enhancements made to C4C for Sales (VIDEO)
  • Talk about the Activity, Visits, Surveys, Calendar (Retail Execution) enhancements made to C4C for Sales (VIDEO)
  • Talk about the Mobility & HTML 5 enhancements made to C4C for Sales (VIDEO)
  • Talk about the Territory Management enhancements made to C4C for Sales (VIDEO)
  • Talk about the Analytics & Forecasting enhancements made to C4C for Sales (VIDEO)
  • Demonstration of the Analytics & Forecasting enhancements made to C4C for Sales (VIDEO)

The C4C for LoB Service enhancements education content is outlined below:

  • Introduction to the enhancements for C4C for Service (VIDEO)
  • Talk about the Case Management enhancements made to C4C for Service (VIDEO)
  • Talk about the Field Service enhancements made to C4C for Service (VIDEO)
  • Talk about the Complaints and Returns Management enhancements made to C4C for Service (VIDEO)
  • Talk about the Communication Channels, Jam, Workflow, SMS, Case Management & Complaints enhancements made to C4C for Service (VIDEO)
  • Talk about the Workflow enhancements made to C4C for Service (VIDEO)
  • Talk about the YouTube integration enhancement made to C4C for Service (VIDEO)
  • Talk about the Analytics enhancements made to C4C for Service (VIDEO)
  • Demonstration of the Analytics enhancements made to C4C for Service (VIDEO)
  • Demonstration of the SAP Jam as a Knowledge base enhancement made to C4C for Service (VIDEO)
  • Demonstration of the Schedule Ticket Action Workflow enhancement made to C4C for Service (VIDEO)
  • Demonstration of the Sender Email Address Workflow enhancement made to C4C for Service (VIDEO)
  • Demonstration of the SMS Workflow enhancement made to C4C for Service (VIDEO)
  • Demonstration of the YouTube integration enhancement made to C4C for Service (VIDEO)
  • Demonstration of the Field Service enhancements made to C4C for Service (VIDEO)
  • Talk about the Mobile Offline enhancements made to C4C for Service (VIDEO)

The C4C for Industry enhancements education content is outlined below:

  • Talk about the enhancements made to C4C to support the Manufacturing Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Consumer Products Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Retail  Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Utilities Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Professional Services Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Chemicals  Industry Cloud (VIDEO)
  • Demonstration of the enhancements made to C4C to support the Chemicals  Industry Cloud (VIDEO)
  • Talk about the enhancements made to C4C to support the Public Sector Industry Cloud (VIDEO)
  • Demonstration of the enhancements made to C4C to support the Public Sector Industry Cloud (VIDEO)

The C4C Platform & Integration enhancements education content is outlined below:

  • Talk about the Groupware Integration, Platform (Key User Tools) enhancements made to C4C for Sales (VIDEO)
  • Talk about the SAP Cloud Applications Studio enhancements relevant to C4C (VIDEO)
  • Talk about the User Experience enhancements made to C4C (VIDEO)
  • Talk about the Cloud to Cloud Integration enhancements made to C4C (VIDEO)
  • Talk about the OnPremise Integration enhancements made to C4C (VIDEO)

The D4C (SAP Digital for Customer Engagement) education content is outlined below:

  • Talk about the enhancements made to the Digital for Customer Engagement SaaS Offering (VIDEO)

The comprehensive presentation outlining the complete August 2015 release deliverables is available at this link.

Remember to leverage the SAP Jam app or the SuccessFactors app on your mobile device to access all of this content conveniently in any and every situation to consume information, talk about and explain SAP Cloud for Customer.

We hope you are able to leverage all the content outlinedabove to comprehensively inform yourself about the C4C – August 2015 Software-as-a-Service release.

Thank you for your time, attention and engagement,

Your SAP Cloud for Customer SCN Community Team

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