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Broadcast Resolution: Agentry/SMP 3.0 authentication sync error with Windows Mobile 5.0/5.1 or IOS 9

To All SAP Agentry/SMP 3.0 users,

SAP Global Services and Support (GSS – One Service) tries to be proactive in giving resolutions out to the customer to be readily available before the need arises.

Based on some internal and external installation of SAP Mobile Platform/Agentry Products in Windows Mobile 5.0/5.1 OS or iOS 9 (example: Motorola MC70), the KBA document will help users troubleshoot issues tied to Windows Mobile 5.0/5.1 or iOS 9. This SCN blog/article can be used as a quick check or fix.

We understand that customers may still have several thousand older devices released in Windows Mobile 5.0/5.1 (ex: MC70). With this article we hope that your upgrade or connectivity to SMP 3.0 (Agentry) will work.

Please review the Knowledge Base Article (KBA) below (proper SAP access required):

2202742 – Authentication error accessing SAP SMP 3.0 using Windows Mobile 5.0/5.1 devices (MC70) or iOS 9 – Agentry Client

The goal of SAP AGS mobility support is to share the knowledge on key areas to properly support the users and customers using the SAP mobile products.

Best Regards,

Mark Pe

SAP Platinum Support Engineer (Mobility)

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