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Author's profile photo Former Member
Former Member
August 4, 2015 Less than a 1 minute read

Cloud Implementation – Updated Mail Assets Not Applying

Hi,

We are having issues getting our Cloud based Mobile Docs implementation to reliably update changes uploaded to the mail assets.

Example received invite email:-

/wp-content/uploads/2015/08/email_762680.png

Currently loaded invitation.properties (uploaded yesterday) clearly has a different subject defined, but this is not being used when the email is generated.

Capture.JPG

Further to this changes made to the HTML template occasionally reflect immediately, but more often are not reflected for many hours when something not initiated by us triggers an update.

We have completely deleted all content from Mail Assets and re-uploaded, but this changes nothing.

Are others having the same issue? What is happening in the background when the mail assets are uploaded – is there some replication process?

Many thanks

Jon

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