In our continuous endeavors to improve product supportability, we recently created a new visual, flow oriented page to support resolution of critical SAP Netweaver Application Server issues. It’s in the format of a Decision Tree in the newly revamped Client Server Technology WIKI page.
The approach looks at the landscape from the perspective of an SAP Administrator that will troubleshoot SAP Netweaver Application Server issues based on observed behaviors. Just like real life is!! It provides an end-to-end view of the system logic to support the decision process of where to go next and what to look for.
The objective is to allow Netweaver Administrators identifying errors affecting the entire services of an Application Server and, even more, to solve the problem. It cannot be and does not aim to be a complete documentation describing all possible error scenarios.
This is a browsable interactive tree where actions to test every Application Server component can be found in each step, allowing to Identify the issue, Resolve it and, if not possible, Collect the right traces to submit for analysis.
Check the decision tree out in this link.