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Few Tips on How to Troubleshoot Planner Tasks – Part II

This is a continuation of the troubleshoot guide for planner. Click Here to access the part I of the guide.

Reporting an issue:

Issue is created as I set the test to fail status:


The Owner of the issue is I827528.

ℹ Just the Control Owner or the ICMAN have authorizations to Receive an Issue:

This user must have power user roles or must be the control owner (in this case, as I am working with SOX regulation, the user must be a SOX control owner).

The business event responsible to deliver this task is:


Accessing the task to remediate the issue:


This information can be seen in table GRPCCASEIS.


Creating a Remediation Plan:

When you assign a remediation plan, you set the user you want to be the owner during creation:

Remediation plan.PNG

In CONTROL_OWN’s inbox, there is a new task:

crate remediation.PNG

Test was set to complete. You can also check this information in table GRPCCASEPL.


We can see the progress of the workflow in SWIA:

The yellow highlights are the tasks which were completed.

Workflow log.PNG

If you need further information about the step you are in, you can access the task information in the container of the work item ID.

Workflow details.PNG

if you have some doubts on the workflow information, you can start debugging sessions based on the Task information:



Upon clicking on the highlighted task TS75900020, I can see the following screen:

test log.PNG

ℹ We know Class and Method that are used when this event is triggered. Setting a breakpoint at this point allows users to debug this event.

Going back to the Close issue activity:

After pressing submit button within the work item, the status of the work items goes to Reserved

Close issue.PNG

The status reserved will continue there until the remediation is not closed by the owner.

After completing the test, the evaluation is sent back to the SOX Control Tester for a Re-Evaluation.

If approved, the process is closed.  The test result is set to Pass.


Process is completed in Planner Monitor.

Process is completed.PNG

If you check SWIA after performing all these steps, the whole workflow is completed.

More information will be added upon contribution. 🙂

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      Author's profile photo Baithi Srinivas
      Baithi Srinivas

      Valuable information Fernando Bassuino



      Author's profile photo Former Member
      Former Member

      Step by Step tutorial, very good Bassuino.

      Author's profile photo Felipe Prasniski
      Felipe Prasniski

      Thank you for this second part on the planner tips. Amazing content!