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Author's profile photo Namita Roy

Helping our users help themselves in SAP Digital for Customer Engagement

A positive information experience improves the overall user experience and usability of the application, and in turn builds happy and loyal customers.

As a step in this direction, SAP Digital for Customer Engagement comes with a unique online help experience with walk-through guided technology. This engages and drives the users to action, enhancing their online experience with guided tours. It guides them through different task flows with contextual and relevant help. And thus, instantly simplifies their experience.

How is this approach different? In this innovative help experience, we have carefully tried to map the content to the user tasks and workflows. And, for each single task, we have tried to answer these questions.

  • What is the user trying to do?
  • What does he need to know?
  • And how can this information be best provided?

We believe this approach will make it easier to understand and navigate. Also, help over the learning curve and through the various phases of interaction with the application.

Walkme screenshot for blog.PNG

We also have a new section in SAP Digital for Customer Engagement under help called ‘Browse more FAQ’. Get the common answers to the questions most frequently asked that have been categorized for quick access and lookup.

Embrace this innovative endeavor from SAP in providing the users with information when and where they need it, by using SAP Digital for Customer Engagement.

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      Author's profile photo Karthik S J
      Karthik S J

      Thanks for sharing Namita. this will greatly help onboard our users.