Hear how our CEC solutions allow utilities to extend customer engagement to listening and helping customers and people get the most out of their utility company or energy retailer. Understand the importance of being able to offer people the best advice, product or service when they want it or need it, when they reach certain touch points the utility is monitoring on an ongoing basis. This goes beyond delivering service through established call center operations. It allows sales, service and commerce through any touch point, like mobile or web self-service apps, kisoks, stores, events, POS, social media (TTwitter, Facebook, Tumblr, blogs, the internet as a whole).
We are also discussing how SAP producst like hybris Marketing, hybris Commerce, Cloud for Customer, Multichannel Foundation and our established CRM7.0 On Premise solutions work together to allow utilities go step-by-step into the great world of the digitally transformed modern utility.
Please access the session here. >>LINK
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