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Author's profile photo John Burton

The World’s Greatest ERMS Configuration Guide, by Amrish Singh

Preface by John Burton

SAP first introduced ERMS (E-Mail Response Management System) with CRM 4.0 Service Industries Extension back in 2004. In early 2006 I published SAP Note 940882 (ERMS FAQ Note) that contained links to two presentations: an ERMS Overview presentation and an ERMS How-To Guide. While the How-To Guide was very well received at the time, over the next nine years the guide gradually became somewhat outdated as new ERMS features were introduced and  configuration options were modified and expanded.

Thankfully, I’m happy to announce that a new, updated ERMS configuration guide is now available. Amrish Singh, a Senior CRM Solution Consultant with UCS Solutions (Pty) Ltd, has created what can only be described as, “The World’s Greatest ERMS Configuration Guide for SAP CRM“. This new guide is based on the latest CRM 7.0 release and contains helpful and up-to-date images and screen shots. I hope you find the guide as amazing and helpful as I do.

Additionally, all of the various ERMS related configuration guides and documentation have also been collected here in the blog post, “ERMS Configuration Guides and Documentation”.

Follow me on my blog at http://scn.sap.com/people/john.burton/blog

Amrish Singh: Amrish is a Senior CRM Solution Consultant with 8 years cross-industry experience. With 10 full-cycle implementations under his belt in South Africa and the Middle East, Amrish has delivered complex integrated solutions. Of late, Amrish’s main focus has been delivering high quality Retail solutions. For more information on how you can take your Retail CRM implementation to the next level contact amrish.

UCS Solutions: UCS Solutions (Pty) Ltd, provides ICT related solutions and services primarily to businesses operating within the retail value chain. With a focus on the utilization of SAP and other retail related solutions, we support businesses through consultation and collaboration, thereby ensuring that our clients gain maximum returns from their IT investments. UCS Solutions is an ITIL and ISO 20000 certified IT Service Provider and was the first South African company to achieve ISO 20000 (IT Service Management) and ISO 22301 certification. UCS Solutions is a member of the JSE listed Business Connexion Group. For more information: http://www.ucs.co.za/.

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      Author's profile photo Former Member
      Former Member

      Hi John,

      I hope the new ERMS guide is accessible only if we have sap jam credentials for our company. Is it possible to keep it in scn so everyone can access.

      Thanks & Regards,

      Kiruthika.

      Author's profile photo John Burton
      John Burton
      Blog Post Author

      Hi Kiruthika,

      Unfortunately the Word document was too large (6 MB) to upload to SCN/BPX. I was not able to re-create the document via the SDN/BPX editor either as it kept crashing after I uploaded only a dozen of the 60+ images.

      Regards,

      John

      Author's profile photo Former Member
      Former Member

      Hi John,

      In that case is there any other way we can take help from moderators to keep this doc accessible for common users. I have followed  ERMS - How to guide for consultants for configuration in project recently. Interested in the new guide released.

      Thanks & Regards,

      Kiruthika K.

      Author's profile photo Christian Drumm
      Christian Drumm

      Hi John,

      I tried to access the document on SAP Jam (using my S-User). Unfortunately, I get a an access denied error message. What do I need to do to get access to the document?

      Furthermore, wouldn't it be possible to release the document as a PDF here on SCN?

      Christian

      Author's profile photo Former Member
      Former Member

      Hi John

      Ditto to Kiruthika's request.

      In addition I've worked with Amrish on a number of a projects at UCS-Solutions. In addition to being a great SAP CRM Consultant, he a bit of a legend and a real gentleman as well.

      🙂

      Regards

      Arden

      Author's profile photo Former Member
      Former Member

      I tried accessing the document from SAP JAM (my company is registered there). However, the document is not available there. I have reached out to Amrish Singh on his email address and hope to hear from him.

      Will update you all.

      Venkat

      Author's profile photo John Burton
      John Burton
      Blog Post Author

      It seems that people were not able to access the document from the JAM site, so I have moved the document to another site using SAP Mobile Docs. Hopefully everyone is able to access it now. If not, let me know.

      I will also continue to look into how we might be able to host this large document on SDN/BPX, but so far I haven't found a way to upload the document or re-create it using SDN/BPX as there are too many large image files.

      Author's profile photo Atul Keshav
      Atul Keshav

      Hi John,

      Thanks for the write up, yes I did see the new blog which you created and the document could be downloaded from the SAP Mobile Docs.Thanks for sharing the same across, very well written and explained beautifully with screen shots.

      Kind Regards

      Atul

      Author's profile photo Sabine Mass
      Sabine Mass

      Dear John, thanks for your always precious input. Unfortunately it seems access to the new ERMS guide in SAP Mobile Docs has expired. I cannot access to it. Can you please check this?

      Thanks a lot, Sabine

      Author's profile photo John Burton
      John Burton
      Blog Post Author

      Hello Sabine,

      Thank you! I just reset the expiration date to April 14, 2016 (which is the farthest out that the SAP Mobile Docs site that I use to host the document will allow). But I can always extend it again later when it expires again. Thanks!

      John

      Author's profile photo Christian Drumm
      Christian Drumm

      Hi John,

      wouldn't it make sense to put this very useful document on some public document hosting site like e.g. Scribd? This would remedy the need for constantly expiring availability of the document.

      Or are there any legal restrictions prohibiting this?

      Best,

      Christian

      Author's profile photo Mikhail Naumov
      Mikhail Naumov

      Hi John, can you do the trick again? 😉

      Author's profile photo John Burton
      John Burton
      Blog Post Author

      Done!

      Author's profile photo Former Member
      Former Member

      hi John,

      Is this document still available? If so can you pls extend the expiration date

      Author's profile photo Navajeevan Pandian
      Navajeevan Pandian

      Hi John,

      Please extend the expiration date for the document.

      Author's profile photo Former Member
      Former Member

      Hi John,

      Please extend the expiration date for the document.

       

      Author's profile photo Vishal Kesar
      Vishal Kesar

      Hello John,

       

      Please extend the expiration of the document..

      Author's profile photo Venkat Nvs
      Venkat Nvs

      John Burton hi John, the link (https://sapnam-my.sharepoint.com/:b:/g/personal/john_burton_sap_com/ETu586pT5CNHhZ9DjAhRV50BoDb37_8sODUjKYrF04-Pkw?e=zlffij) has expired and getting below error.

      "Sorry, the link has expired."

       

      could you extend please?.

       

      thanks,

      Venky

      Author's profile photo John Burton
      John Burton
      Blog Post Author

      Hi Venky,

      Sorry about that! I just re-extended the expiration date.

      Regards,
      John

      Author's profile photo Christian Müller
      Christian Müller

      Hello John,

      could you please extend again?

      Thanks,

      Christian

      Author's profile photo John Burton
      John Burton

      Hello Christian,

      I apologize, but unfortunately I have recently left SAP and moved over to Sinch. But hopefully Henning Duerholt can help you out. Thanks!

      Warm regards,
      John

      Author's profile photo SAP_Functional_TechM SAP_Functional_TechM
      SAP_Functional_TechM SAP_Functional_TechM

      Hi,

      Please extend document to me. I am unable to access the link or find document.

      Thank you!!

      Deepika