My Inbox : All Items 0 Count Solution
Scenario : All Items Shows 0 count in Fiori Tile, even after all configurations.
For people facing issue with ALL ITEMS Tile in Fiori My Inbox. Many people here are seen with issues where the items are present in SAP Inbox, but after all the necessary configurations and resolving all basis related issue, Fiori Tile shows 0 Items.
1st step : Always check SCN SAP Fiori My Inbox page : SAP Fiori – My Inbox
Above page has all the updated documents on configurations required end to end.
2nd step : Next is your Help.sap page to check for missing configurations : App Implementation: My Inbox – SAP Fiori for Request Approvals 1.0 – SAP Library
Now if you still see this screen in your Fiori Launchpad :
Refer this configuration :
Which system ? Backend system 🙂
Go to SPRO -> SAP Netweaver -> Gateway Service Enablement-> Content -> Workflow settings -> Enable Task Filter.
Click on Deactivate : (Motive here is to get all items in SAP Fiori – My Inbox. If the task filter is enabled, only workflow tasks which are configured in “Maintain task name and decision options’ will show up in Fiori Inbox
Referring the help.sap page : Workflow Settings – SAP NetWeaver Gateway – SAP Library
Enable Task Filter
This activity allows you to activate or deactivate the task filter.
By default, the filter is deactivated.
When the task filter is set to Active:
- Sending Notifications: Only notifications of items that were configured using the Maintain Task Names and Decision Options IMG activity or the Workflow Pattern Customization IMG activity are sent.
- The SAP NetWeaver Gateway Workflow service only receives items that were configured using the Maintain Task Names and Decision Options IMG activity or the Workflow Pattern Customization IMG activity.
When the task filter is not set to active:
- All notifications are sent.
- All items are read.
— Happy Inboxing 🙂