Skip to Content
Author's profile photo Oliver Graeff

Troubleshooting SAP Web IDE Ordering / Onboarding

Buying in SAP Store

If you experience issues with buying in SAP Store, i.e. with ordering, paying or not receiving the email confirmation from SAP Store, please get support by creating a Support Request in the SAP Store Help area

  • Note that not all users have the buyer role in SAP Store. Only individuals with authorization to purchase on behalf of a company will have it.
  • Also note that certain users have multiple S-User IDs or P-User IDs. Please make sure you’re using the right user ID to act as a buyer.
  • Make sure that you are an ‘Authorized buyer’. This role also determines the payment methods (e.g. invoice) available for you. See SAP Store FAQs for more details.
    Should you have technical issues with SAP Store itself or are unable to create a SAP Store Support Request, please send an email to

SAP Cloud Platform provisioning

If you have issues with SAP Cloud Platform provisioning, i.e. with your Account or the SAP User given in the email, please report an SAP Incident (component BC-NEO-CIS) via SAP’s Support Portal. For details please see SAP Cloud Documentation -> Get Support.


SAP Cloud Platform

Also see Getting Started with SAP Cloud Platform & Frequently Asked Question

Assigned Tags

      Be the first to leave a comment
      You must be Logged on to comment or reply to a post.