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Author's profile photo Pushkar Ranjan
Pushkar Ranjan
July 15, 2015 1 minute read

SAP Cloud for Customer – Activity Management

Easy Calendar based visualization of activities in SAP Cloud for Customer

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Switching to a work week view for activities

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Easily maintain appointments within activity management for SAP Cloud for Customer

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View, plan and create activities to manage customer interactions  during customer relationship lifecycle across different devices.

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Key Differentiators:

  • Receive recommended activities and best content for each buying stage
  • Create consistent engagement models

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Benefits

  • Manage calendar across multiple – channels
  • Creation of Multiple Activities at one Shot
  • Easy creation of follow-up documents
  • Quick Appointment creation via mobile device

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Filter Emails by various criteria

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Phone Call listing

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Filter Phone Calls

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Tasks and Work Items

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Filter Tasks by leveraging various filter options available

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Detailed Solution Content (Available at this Link)

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P.S. – Screenshots are made with the C4C Fiori User Interface (Responsive Design User Interaction on the iPad)

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      3 Comments
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      Author's profile photo MURUGESAN DEVARAJAN
      MURUGESAN DEVARAJAN

      Nice information. 🙂

      Author's profile photo Oriana Mercado
      Oriana Mercado

      Hi Pushkar,

       

      I would like to ask you if it is possible to restrict the creation of appointments with past dates, that is, set an alert or error message or that does not allow to record appointments with dates passed.

      Currently, the system allows creating appointments in the past which does not make much sense at the user level.

      I hope you can help me
      Thank you!

      Author's profile photo Andrew Smith
      Andrew Smith

      For activity management, it does not seem to support Employee Support, is this correct?.  We are using C4C to support our internal employees.

      I examined Involved Parties for activities, appointments etc, yet not able to align Employee OR Service Team.  Am i missing something?