SAP Cloud for Customer – Activity Management
Easy Calendar based visualization of activities in SAP Cloud for Customer
Switching to a work week view for activities
Easily maintain appointments within activity management for SAP Cloud for Customer
View, plan and create activities to manage customer interactions during customer relationship lifecycle across different devices.
- Receive recommended activities and best content for each buying stage
- Create consistent engagement models
- Manage calendar across multiple – channels
- Creation of Multiple Activities at one Shot
- Easy creation of follow-up documents
- Quick Appointment creation via mobile device
Filter Emails by various criteria
Phone Call listing
Filter Phone Calls
Tasks and Work Items
Filter Tasks by leveraging various filter options available
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P.S. – Screenshots are made with the C4C Fiori User Interface (Responsive Design User Interaction on the iPad)
Nice information. 🙂
I would like to ask you if it is possible to restrict the creation of appointments with past dates, that is, set an alert or error message or that does not allow to record appointments with dates passed.
Currently, the system allows creating appointments in the past which does not make much sense at the user level.
I hope you can help me
For activity management, it does not seem to support Employee Support, is this correct?. We are using C4C to support our internal employees.
I examined Involved Parties for activities, appointments etc, yet not able to align Employee OR Service Team. Am i missing something?