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Author's profile photo Alejandro Kinsbrunner

Cloud for Customer (C4C) – Lock Concept


Coming from traditional OnPremise systems (ERP, CRM, etc.) it is easy to understand lock concepts and how they work but, when moving into OnDemand systems such as C4C, we start doubting about some concepts and ways the system does work.



The linked document answers the following questions:

  • How exactly does the lock concept work in C4C?
  • Do we allow parallel sessions in C4C?
  • Can records get updated from multiple users at the same time?
  • How do I know who else is working on the same data records at the same time?



–> Link to C4C Lock document <—

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      Author's profile photo Alejandro Kinsbrunner
      Alejandro Kinsbrunner
      Blog Post Author

      Thanks Pushkar Ranjan who shared this link on a discussion some months ago!

      Author's profile photo SURJEET BHATI

      Nicely documented !!

      Author's profile photo Ankush Nashine
      Ankush Nashine

      Too Good document to read on lock concept and it will be nice while explaining it to business user.

      Author's profile photo Former Member
      Former Member

      Do the same locking principle apply to ALL C4C objects (Customers, Tickets.....) ?

      Author's profile photo Raj Priya
      Raj Priya

      How do we implement this Lock concept ?

      Do we have it documented somewhere ?



      Raj Priya

      Author's profile photo Former Member
      Former Member



      What is the Solution for allowing 4-5 users to post for a same customer at same time.

      Details about our issue : For eg: We have  10 Cinemas at different locations, The Accountant at each Cinema has a Set of cash deposited in the bank, for us this Cash is a Customer and once the Cash is deposited across all locations every Accountant has to pass the entry for his cash Deposit, many Instances it happens that 3 or more Accountants are doing it at the same time and SAP allows only 1 user to do it. We have many such Customer Accounts where all can post and are related to all.

      Request you to provide a Solution since we are not able to utilise SAP as it class use.