Hello All,


When an access requested is submitted, the message that we like to read on the monitor is: Request submitted successfully with the following request number. But, sometimes we get to see errors when the request is submitted. In this document, Please find some of the common issues along with solutions here.


Error No: 1


When submitting an Access Request, if you get the following error:

/wp-content/uploads/2015/07/1_745526.png

Solution


  • Go to transaction (t-code) GRFNMW_GEN_VERSION
  • Enter MSMP Process ID SAP_GRAC_ACCESS_REQUEST
  • Reactivate the workflow


If still errors appears after reactivating then try deleting the existing BRFPLUS rule and test again.

Error No: 2


When submitting an Access Request, if you get the following error:

/wp-content/uploads/2015/07/2_745527.png



Solution


  • This error occurs due to Failure to complete configuration to set number ranges for provisioning requests.
  • Follow path from transaction SPRO > Governance, Risk and Compliance > Access Control > User Provisioning > Maintain Number Range Intervals for Provisioning Requests (Click on the clock icon to execute.)
  • Enter GRACREQNO in the field and click paper icon to create.  Click on Number Ranges and add field to set range.  (Be sure to save values before exiting.)
  • Next, click execute icon before Define Number Range for Provisioning Requests, and click on New Entries. (It may begin with the number one (1).)
  • After creating, go back to the previous screen.  There should be a screen with the number range and a field labelled Active.  The circle should be empty in this active field next to the line where the number range is displayed, but it is mandatory to click into the field to make it active (circle will fill with black dot).  Save entries.
  • After creating workflow in MSMP, requests will now be created starting with the first number defined in the range.

Error No: 3


When submitting an Access Request, if you get the following error:

/wp-content/uploads/2015/07/3_745528.png

Solution

  • If a request type has ASSIGN OBJECT actions then, “Add atleast one role to the request” error message will be shown if no role is added


Error No: 4


When submitting an Access Request, if you get the following error:

/wp-content/uploads/2015/07/4_745529.png


Solution


  • If using mapped default roles, but they have not been set up in NWBC it will error because it adds an additional line item.
  • Please run simulation if using a BRF+ rule.  Check the decision table for items expected and it should return a result.  If it does not return expected results, please adjust the rule.
  • Check If SAP_ALL profile is assigned to the background user WF-BATCH.


Error No: 5


  • When submitting an Access Request, if you get the following error:

/wp-content/uploads/2015/07/5_745530.png


Solution

  • Check if the valid from and valid to dates are maintained properly or not.
  • Also check if the valid to date is later than the current date.

Error No: 6

  • When submitting an Access Request, if you get the following error:

/wp-content/uploads/2015/07/6_745531.png

ITEM 0002 resulted to cannot resolve path; check routing mapping
Request submit failed; error in MSMP submit method

Solution


  • Wrong BRF+ object ID for initiator rule copied to Rule ID under step 2, Maintain Rules.
  • Check the settings in the decision table.
  • Check if the Rule Result is maintained properly or not.
  • Additionally, verify that event linkage is active for starting workflow and access approval (Transaction SWE2).

Error No: 7


  • When submitting an Access Request, if you get the following error:


XYZ is not a valid User


Solution


  • This error could be due to Parameter 2051.

  • If set to YES, the application validates the UserID exists on the specified source system. If the user does not exist, the application does not allow the request to continue. The validation is performed when you choose Submit or press Enter. This has to be set to NO.


Everyone is free to correct the mistakes in this and

Add more issues of this type into the document.

Regards,

Deepak M

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4 Comments

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  1. Madhu Babu Sai

    Hi Deepak,

    Good to see blog from you and more over for discussing regularly reported issues with ARQ workflows. This will be very helpful 🙂

    Cheers,

    Madhu.

    (0) 

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