Since the beginning of 2015, an issue became frequent among WEBGUI users that want to upload or download a file.

As known by WEBGUI users, a Java applet is responsible for uploading/downloading operations (SAP notes 1555523 and 980772). There are cases where, instead of the regular methods being executed, a RESTGUI text (labels and empty input fields) is displayed.


Please implement SAP note 1995776 to resolve the issue. It contains a sample screenshot with one of the affected methods.

Common affected methods:

  • ITS_ENV_GET_VARIABLE (ITS ENV GET VARIABLE)
  • ITS_FILE_SAVE_DIALOG (ITS FILE SAVE DIALOG)
  • ITS_CLIBPOARD_IMPORT (ITS CLIPBOARD IMPORT)
  • ITS_QUERY (ITS QUERY)

Additional methods that can be affected…


As there are more methods from class CL_GUI_FRONTEND_SERVICES that are supported by the Java applet, I decided to put a list of the possible affected methods here:


  • ITS_UPLOAD (ITS UPLOAD)
  • ITS_SHOW_DOCUMENT (ITS SHOW DOCUMENT)
  • ITS_GET_SCREENSHOT (ITS GET SCREENSHOT)
  • ITS_GET_TEMP_DIRECTORY (ITS GET TEMP DIRECTORY)
  • ITS_GET_USER_NAME (ITS GET USER NAME)
  • ITS_GET_COMPUTER_NAME (ITS GET COMPUTER NAME)
  • ITS_FILE_OPEN_DIALOG (ITS FILE OPEN DIALOG)
  • ITS_FILE_DELETE (ITS FILE DELETE)
  • ITS_FILE_COPY (ITS FILE COPY)
  • ITS_EXECUTE (ITS EXECUTE)
  • ITS_ENV_GET_VARIABLE (ITS ENV GET VARIABLE)
  • ITS_DOWNLOAD (ITS DOWNLOAD)
  • ITS_DIRECTORY_LIST_FILES (ITS DIRECTORY LIST FILES)
  • ITS_DIRECTORY_GET (ITS DIRECTORY GET)
  • ITS_DIRECTORY_DELETE (ITS DIRECTORY DELETE)
  • ITS_DIRECTORY_CREATE (ITS DIRECTORY CREATE)
  • ITS_CLIBPOARD_IMPORT (ITS CLIBPOARD IMPORT)
  • ITS_CLIBPOARD_EXPORT (ITS CLIBPOARD EXPORT)


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