We are pleased to announce that SAP Help Portal (http://help.sap.com/) has implemented a navigation structure according to product classifications in categories defined through the ONE Digital Experience (1DX) initiative. Aligned with SAP Corporate Taxonomy, these categories make it simpler to understand SAP’s portfolio and help all of our customers find what they need when they need it. Product classification allows us to link, label, and navigate through all of the offerings that we position, sell, deliver, and support based on a stable and sustainable foundation that matches user needs and tasks to content and capabilities. Product classification “labels” are intuitive and distinct, reflecting standard industry language verified via keyword research and external validation. Within these product classifications, such as “Analytics” or “Enterprise Management,” you will find all products belonging to this product class in alphabetical order.
With this new navigation, SAP Help Portal provides the same navigation as SAP.com, where you can also browse by products. This is an important step forward towards a harmonization across different SAP online channels – and a further step towards the ambitious aim: ONE Digital Experience at SAP.
Matthias Kammerer, Product Owner of SAP Help Portal
Amy Funderburk, Brand Voice/Naming, and David Noonan, SAP Experience
