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Author's profile photo Stephan PRAT

SolMan to Cloud Setup: Basic Setup for Monitoring SAP Based Hybrid Solutions

The SolMan 2 Cloud (S2C) Setup (Transaction S2C_SETUP) is the starting point if you plan to Monitor SAP Based Hybrid Solutions in your Solution Manager 7.10 (starting from SP13):

  • DELL Boomi
  • SAP Cloud for Customer (C4C)
  • SAP HANA Cloud Integration (HCI)
  • SAP SuccessFactors
  • SAP Sales and Operations Planning (S&OP) with SP14

/wp-content/uploads/2015/06/s2c_setup_728262.png

This is the prerequisites to Exception Management (EXM) and Interface and Connection Monitoring (ICMon).

Exception Management will collect errors and exceptions directly from your Cloud Service using HTTPS connections.

Interface and Connection Monitoring will integrate these errors into the Monitoring and Alerting Framework. Notifications and Incidents can be automatically created in case an error is occurring in your Cloud Service.

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      23 Comments
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      Author's profile photo Andreas Bohnstedt
      Andreas Bohnstedt

      Hi Stephan,

      please share more details.

      What customer have to offer to use the infrastructure? Agents, ?
      Push or Pull methodology?
      How about the service cataloge with metrics or indicators?

      Is there a reference systems to test / trail?

      Thanks in advacne

      Andreas

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author

      Hi,

      HTTP Services are called to collect data (SOAP, ODATA, ...) on Customer Cloud Services.

      Some documentation:

      Public Cloud Operations - Technical Operations - SCN Wiki

      Setting up Exception Management for Cloud Services

      Cheers,

      Stephan

      Author's profile photo Julia Bayrhammer
      Julia Bayrhammer

      Hello Stephan,

      please share more details.

      Which alerts or processes can be monitored?

      Regards,

      Julia

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author

      Errors and exceptions are extracted from the Cloud Services and pushed to Exception Management. Then Solution Manager alerts can be triggerd with ICMon.

      Author's profile photo Julia Bayrhammer
      Julia Bayrhammer

      Hello Stephan,

      how does it look like?

      For example: what's the difference between getting e-mails for alerts from web service message monitoring and getting alerts from solution manager?

      What do you mean with "errors and execptions"? Which errors and exceptions?

      Regards,

      Julia

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author

      SolMan to Cloud Setup is the prerequisite to manage Could Services into Solution Manager. The error and exceptions exposed by the Cloud Services (applications errors, system errors) can be collected by Exception Management (EXM in Root Cause Analysis) and these collected exceptions can be forwarded to System Monitoring (MAI) with Interface and Connections Monitoring (ICMon) in order to generate MAI alerts.

      Author's profile photo Julia Bayrhammer
      Julia Bayrhammer

      Hello Stephan,

      thank you.

      Can you provide screenshots how it looks like?

      I want to know if the investment in configuration is profitable.

      If I can do the same monitoring via emailalerting directly from C4C tenant there is no benefit for us. For those who use MAI already it is another case.

      Regards,
      Julia

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author
      Author's profile photo sandeep karnati
      sandeep karnati

      Hello Julia,

      Can we monitor the integration between Cloud(C4C) and On-Prem(CRM) using solman?

      We configured C4C monitoring on solman.So far it is triggering Application errors and System errors.

      Author's profile photo Julia Bayrhammer
      Julia Bayrhammer

      Hello Sandeep,

      I have no idea - we didn't configure this because we're still in doubt about the benefits.

      Regards,

      Julia

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author

      The benefit would be to get a notification or create an incident in case an error is occuring on C4C side.

      Author's profile photo Julia Bayrhammer
      Julia Bayrhammer

      We get an email from C4C directly in case of errors. And incidents we create directly in C4C.

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author

      Here is the documentation to configure MAi for C4C on Solution Manager : https://wiki.scn.sap.com/wiki/display/TechOps/C4C_Configuration

      Author's profile photo sandeep karnati
      sandeep karnati

      Hello Stephan,

      Great beginning to monitor Cloud solutions.

      Could you be more specific about whats authorizations does the USER which we used during   setup-up process should have.

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author

      Main ones are:

      • S_TCODE (TCD=S2C_SETUP)
      • AI_LMDB_OB
      • AI_DIAGE2E
      • S_RFC_ADM
      • S_ADMI_FCD
      Author's profile photo sandeep karnati
      sandeep karnati

      Hello Team,

      I am trying to configure exception monitoring for C4C and SF.

      I did imported SSL Cert on to solman.Added system(C4C and SF) using Tcode s2c_setup.

      While configuring exception monitoring  i am gtting below error.Could someone help me

      C4C_exception.PNG

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author

      For Cloud Services, Alerting is not configured via Exception Management Setup but via ICMon Setup. Here is the documentation: https://wiki.scn.sap.com/wiki/display/TechOps/Interface+and+Connection+Monitoring+Setup+for+Hybrid+Scenarios

      Author's profile photo sandeep karnati
      sandeep karnati

      Hello Stephan,

      If i am not wrong....

      1) We will get all the exceptions from the cloud to solman via exception management.....And all the exceptions will be populated in RCA->exception management->monitoring....Rite?

      2) i am getting below error in RCA->Exception management->Configuration.Could you please help to fix it

      C4C_exmp_error.PNG

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author

      1. Right, but MAI is configured with ICMon

      2. Sounds like a certificate issue (http://scn.sap.com/docs/DOC-63143) or a proxy settings issue. You can check the Logical Port in Transaction SOAMANAGER / Web Service Configuration / Consumer Proxy: CO_EMC4CCODQUERY_WEBSERVICE_MO

      If the issue persists, open a Incident Message: SV-SMG-DIA-APP-EM

      Author's profile photo sandeep karnati
      sandeep karnati

      Thankyou.

      Can i define HTTP endpoint for Success Factors monitoring.our solman is  SP14

      Author's profile photo sandeep karnati
      sandeep karnati

      For Success Factors i am facing below error

      SF_error.PNG

      Author's profile photo Stephan PRAT
      Stephan PRAT
      Blog Post Author
      Author's profile photo Former Member
      Former Member

      Hi Stephan,

       

      Please let me know how to monitor availability and performance for Cloud services like success factor and C4C using below monitoring for solman 7.2 SP 5.

      End User Experience Monitoring

      Exception management and Integration Monitoring

       

      Thanks in advance

       

      Regards,

      Ramya S