When it comes to government services, there are many entities to coordinate. Police. Fire. Health. Tax collection. Roads. Maintenance. Typically, these agencies and departments operate separately in their own silos.

But residents of cities and states expect more. If people have tax questions or need to make a water payment, they want to conduct that business when home in the evening, which is typically when government offices are closed. They also want to access information on their mobile devices. And they are demanding more transparency from government and faster response to their problems.


In addition, they expect their government to optimize operations and improve performnace for non-citizen facing tasks from public security and defense to making sure critical infrastructure is safe. 

Such scenarios are exactly what many governments are trying to provide for their residents. Here are three highlights from SAP’s SAPPHIRE NOW conference to learn more.

Increase Efficiency: New Zealand

During the SAPPHIRE NOW conference session, “Explore the Connected City of the Future, with Contextual Apps and More,” Mike Foley from Auckland Council in New Zealand discussed how his region brought 5,000 systems into one for better transparency and operational efficiency.

“A lot of our service delivery is going to be brought on a mobile platform from SAP,” said Foley. “We have 3,000 services and products that we deliver to citizens in the region. Like most government agencies, we are trying to create a new enterprise in terms of digital delivery. Consumers, customers, ratepayers, citizens, and visitors to our region have changed their expectations. They want more transparency, greater services, better services, and they want them when they want them. The expectations have changed.”

Manage Resources: Indiana

Similarly, the State of Indiana has leveraged SAP as a way to manage its resources. In the SAPPHIRE NOW session, “Learn How State Government is Using Big Data and Analytics to Save Lives,” Paul Baltzell, chief information officer of the State of Indiana, discussed how the state wanted to harness the power of data in making decisions for daily life.

“In order to have an effective, efficient, and transparent state government, we needed a comprehensive enterprise-wide, data-driven management system so that our 92 state offices and 22 state agencies could come together to innovate like never before,” said Baltzell.

Indiana is able to leverage and analyze data to come up with causes to a problem and use that data to drive budgets to solve those problems.

Conduct Transactions: U.S. Army

Even one of the larger federal branches – the U.S. Army – has deployed SAP HANA to transform from a reactive, “business as usual” model to a proactive intelligent business operation, as was discussed in the SAPPHIRE NOW session, “Accelerate Your Transformation from Hindsight to Insight and Foresight.” From factory to foxhole, the U.S. Army is using SAP HANA to coordinate and conduct transactions with 50,000 vendors and more than 70 Department of Defense systems. Having the ability to pull data multiple times helps it make meaningful decisions and actions in real time.

These are just a few examples of how government is changing the way they simplify to improve performance, citizen service and transparent. 

Curious how SAP could help your organization exceed policy objectives and run at its best?  I suggest you watch this replay of SAP CEO Bill McDermott’s keynote speech at SAPPHIRE NOW discusses how a data-driven business platform is today’s competitive differentiator for multiple industries and scenarios. 


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