A series of new meet-the-expert webinars has been set up for SAP Business ByDesign topics. The sessions address key users at the customer site and are offered by the SAP EnterpriseSupport Academy, SAP’S enablement program for support-related topics.

Topics covered

System infrastructure

  • Introduction to technology and architecture of SAP Cloud Solutions
  • Setting up a SAP Cloud implementation project at the customer site
  • Requesting tenants and tanaging your SAP Cloud tenant landscape
  • Best practices: Service Control Work Center
  • Communication with SAP Cloud Support

Project implementation and Go-Live

  • Migration before and after go live
  • Best practices: Organizational Management
  • Key-User Tools: Overview of customer-specific analytics

System integration

  • Best practices: Intercompany scenarios for service providers

Customer-specific enhancements

  • Customer-specific enhancements with SAP Cloud Applications studio
  • Key-User Tools: Add customer-specific fields

Most sessions contain demos and the opportunity to discuss questions with our support experts. All sessions will be recorded and made available in our replay library.

How to access

Learn more about the SAP Enterprise Support Academy

Prerequisites for using the SAP Enterprise Support Academy

You have to have a valid S User.

S User Request

In the SAP Service Market Place you request your User ID which will also give you access to the SAP Enterprise Support Academy.

An administrator can add or delete users on the SAP Support Portal.

  1. Log on the SAP Support Portal Request new users page https://support.sap.com/users-authorizations/request.html
  2. Click Request new users
  3. On the New user request form, enter all required data in the form and choose the correct Customer ID if there is more than one listed.
  4. Click Save

To check the status of your request, go to Display requested users: https://support.sap.com/users-authorizations/display-requested.html. After the user is created, you can edit the S-User and add authorizations.

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