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How VoIP has changed the Face of Business Communication

In recent years VoIP has revolutionized the way we do business. It has cut costs, provided enhanced reliability and allowed companies to communicate with clients in ever evolving ways. Because VoIP allows both voice and multimedia to be delivered over the internet it has forever changed the way we communicate and here we explore the reasons behind this in more depth.

Lower Costs

Companies used to require two networks, one internet based and one purely for voice calls. Because VoIP allows for all calls to be delivered via the internet the cost of supporting the voice framework has now disappeared. This lowers staff costs as IT personnel can focus their training and time on supporting a single network.

In addition VoIP providers do not have to contend with the existing telecom infrastructure and nor do they have to deal with expensive to comply with industry regulations. Therefore, they can offer their services at greatly reduced rates. VoIP has also allowed for long distance and international calls to be slashed in price and this has brought global offices closer together and made it easier to do business with clients around the world.

Increased Access and Mobility

VoIP allows access to voice calls but in addition, it also offers video-conferencing, instant messaging, online chat, e-fax, screen share as part of the same package. All these options can also be used simultaneously so your staff can use the internet, speak with someone on a conference call and update colleagues via internet chat, all at the same time. This makes for a far more seamless and valuable communication experience within a business environment.

For those on the move VoIP is hugely portable and you can take your phone number and make and receive calls wherever you have access to the internet. This means you can maintain contact with clients regardless whether you are in the office, staying at a hotel or sitting on the train travelling between appointments.

Increased Reliability

In the very early days of VoIP there was a question mark over the quality of voice calls, with lower clarity and the occasional delay as the network struggled to keep up being raised as potential problems. However those issues have now been eradicated with the improvement in broadband and the additional bandwidth which is now available. For those companies who need additional bandwidth it is now even possible to migrate your VoIP to the cloud, which gives you even higher levels of reliability, additional storage and increased connectivity.

Ease of Use

When someone wanted to update something on their traditional telephone line, whether it was because they were moving desks or they just wanted to change their call forwarding options, there was a much more lengthy process involved. VoIP streamlines the process and allows the user to make changes with no intervention from the IT department.

With most VoIP systems there is an easy to use graphical interface which allows the user to change any of the following options: they can update contacts to let them know if they are offline or online and even how long they will be away for; they can white-list certain calls whilst sending other less important ones to voice-mail; they can update their voice-mail message as frequently as they wish; they can change call forwarding; amend speed dial options; and add music on hold or amend on hold messaging as frequently as they wish. This means much less time and money is spent making changes and it leads to less frustration for clients who now know when their call is likely to be returned.

It is considered that VoIP technology is now mainstream and in line with this it is anticipated that the value of the industry will exceed $88 billion by 2018. With the benefits it has brought to business this is hardly surprising as the move from telephone lines to VoIP technology has truly been revolutionary. We now await the next evolution in our business communication.

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