HOWTO – Copy a Ticket in C4C for LoB Service
The following screenshots outline the process of copying a ticket in C4C.
Step: Open up the ticket
Step: Scroll the mouse cursor over to the copy button at the bottom of the screen
Step:Click the copy button to open up the associated action pane
Step: Click the Save and Open button
Step: You are now in the new ticket that is a copy of the existing ticket.
The above are quick and simple steps to copy a ticket.