HOWTO – Copy a Ticket in C4C for LoB Service

The following screenshots outline the process of copying a ticket in C4C.

Step: Open up the ticket

Step: Scroll the mouse cursor over to the copy button at the bottom of the screen

Step:Click the copy button to open up the associated action pane

Step: Click the Save and Open button

Step: You are now in the new ticket that is a copy of the existing ticket.

The above are quick and simple steps to copy a ticket.

Thank you.