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Author's profile photo Pushkar Ranjan

HOWTO – Copy a Ticket in C4C for LoB Service

The following screenshots outline the process of copying a ticket in C4C.

Step: Open up the ticket


Step: Scroll the mouse cursor over to the copy button at the bottom of the screen


Step:Click the copy button to open up the associated action pane


Step: Click the Save and Open button


Step: You are now in the new ticket that is a copy of the existing ticket.


The above are quick and simple steps to copy a ticket.

Thank you.

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