Skip to Content

in my prior life i was a sap hcm consultant. a newbie no doubt but with some experience. one thing i hated more than anything was oss. wow. sap support was shocking. weeks for replies, when you did get a reply it was mostly incoherent drivel. so when my prev comp decided to go the sf route i though let me start reading. reading i did. and boy from reading did sf support make sap support look really, i mean really really good. not sure why the reviews were all negative until i started using support. jaw dropping incompetence is a word that comes to mind. at the time we had premium level support for our comp module. we purchased ec and sf told us we had to upgrade to platinum. i laughed when i heard but platinum. you gotta be kidding me.

fast forward a few months. i am no longer there but my friend walter has kept me up to date. in looking for an ec partner, a few of them offer “support services”. so my friend walter asked me to investigate. do they need platinum support for ec and what support are these 3rd party implementers offering.

To report this post you need to login first.

Be the first to leave a comment

You must be Logged on to comment or reply to a post.

Leave a Reply