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Author's profile photo Ankan Banerjee

SAP Hybris Cloud for Customer – Responsive UI

With our 15.05 release, we are launching a new ‘Responsive UI’ for SAP Hybris Cloud for Customer.

  • At its core, the new Responsive UI follows the Fiori design paradigm and is at the heart of our user-first strategy
  • Users of other SAP Fiori applications will instantly feel at home with the consistent and harmonized experience across SAP applications
  • With this release, we are beginning the journey to fully embrace the Fiori framework of design thinking, user centric design and associated technologies to power future user interaction for end users
  • We are already working hard on new user-productivity scenarios following this new paradigm and specifically keeping our mobile users in mind

Customers are constantly telling us that our UI design is the best in the industry, and with the new ‘Responsive UI’ – you get mobility at its best.

  • It is being built ground-up to run across all devices – from desktops to tablets, to smartphones to smart-watches
  • In this first release, we are focussing only on iPads, Android Tablets and Desktops only – a large percentage of our user base. With our next release, we are focussing on smartphones
  • These steps are part of our journey to converge into a single user interface powered by Fiori in the future

We are launching new mobile applications so that you can experience this new UI on your tablets.

 

So go ahead, try out our new ‘Responsive UI’ send us your feedback.

P.S.: Our existing HTML5 UI remains available for use and will continue to be supported. All customizations done on the HTML5 UI are available automatically on the new Responsive UI. We’ve tried to cover the most used scenarios in the first release and are working towards increasing the coverage with each release.

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      Author's profile photo Former Member
      Former Member

      Hi,

      great article!!

      i have a question, this UI is based in HTML5, this means SilverLihght Mode will dissapear at some point?.

      in order to see the administration WoC and adapt mode, administrators will continue to use the usual interface? or this new UI will also have an administrator mode.

      thanks!

      Mario Contle.

      Author's profile photo Ankan Banerjee
      Ankan Banerjee
      Blog Post Author

      Hi Mario,

      At the moment, the Responsive UI is targeted only at business users.

      Further, customer key users and administrators should evaluate the features available in the Responsive UI and check whether it makes sense for their business users and decide which UI suits them the best.

      Regards,

      Ankan

      Author's profile photo Ginger Gatling
      Ginger Gatling

      Hi Ankan

      I just tried the new responsive UI URL you provided in the blog and I just love it - THANK YOU so much for sharing!

      -ginger

      Author's profile photo Former Member
      Former Member

      Hi Ankan,

      The layout looks great!  My reports are displaying on my Responsive UI iPad home page. But when I drill into the reports there isn't any data.  Is there an update I need to do to make the data visible?  The reports are still populating on my Customer Insight app.

      Author's profile photo Former Member
      Former Member

      Hi Ankan,

      What i have observed, the new created custom WoC and Views not displayed in the Responsive UI. Is this a limitation to include the custom UI in current release?

      Moreover, i found a strange thing is that the custom UI which created before 1505 releases shows in new UI but for new created.

      Do you have any idea here?

      thanks!

      BR,

      Qiang

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan

      Please note that the new mobile apps for Responsive UI (online) are now available in the respective mobile app stores. 

      Here are the links you can use for quick access & download:

      iPad : https://itunes.apple.com/us/app/sap-cloud-for-customer-extended/id985812159?mt=8

      Android : https://play.google.com/store/apps/details?id=com.sap.cloud4custex&hl=en

      Please feel free to go ahead and give it a spin on your tablet devices.

      Thank you.

      Author's profile photo Chandan Bankar
      Chandan Bankar

      Hello Pushkar,

      I tried the link provided by you to download it for my Android tab. I successfully installed it, however when I open it, nothing happens. The screen turns blank. Does anybody else face same issue?

      Regards,

      Chandan

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan

      You should be prompted by the app to set up a security passcode and provide the service URL and logon passwd. No blank screen 🙂

      Please reboot the android tablet and see if the problem clears itself out.

      Thank you.

      Author's profile photo Chandan Bankar
      Chandan Bankar

      Pushkar, even I was expecting the same. Settings for logon details which I am supposed to fill and try the app. But not sure why am I getting nothing but blank screen. Maybe I will try another device and will let you know.

      Regards,

      Chandan

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan

      Maybe try an unistall, reboot and re-install. I tried it on the Lollipop version of Android. What version of Android are you on?

      Thanks.

      Author's profile photo Ankan Banerjee
      Ankan Banerjee
      Blog Post Author

      Can you re-install the app from the Play Store - we released an update last week.

      Regards,

      Ankan

      Author's profile photo Chandan Bankar
      Chandan Bankar

      Hello Ankan,

      I tried restarting, re-installing , all basic methodology which I feel to test before raising this concern.

      @Pushkar: I am trying this on Jelly Bean device.

      Regards.

      Author's profile photo Ankan Banerjee
      Ankan Banerjee
      Blog Post Author

      The minimum supported Android version is 4.4.2.

      Author's profile photo Chandan Bankar
      Chandan Bankar

      Saying that, you mean devices lower to this won't be able to access this. So one will have to purchase new device with latest OS to experience this. 🙁

      Author's profile photo Ankan Banerjee
      Ankan Banerjee
      Blog Post Author

      Yes Chandan.

      Our aim is to build the best mobile experience we can provide to our users and we want to make this future-proof. For this, we are dependant on some OS features that are far more stable in Android 4.4.2 and above.

      Author's profile photo Chandan Bankar
      Chandan Bankar

      Yes I completely agree with you so I will have to purchase new device to explore this feature. 😀

      Thank you guys for the prompt help to understand the issue.

      Cheers team.

      Author's profile photo Surjeet Bhati
      Surjeet Bhati

      It works!!

      Wonderful experience!! Layout looks familiar to SAP CRM 7.0

      Thanks a lot

      Author's profile photo Ong Yao Yong
      Ong Yao Yong

      Hi,

      I noticed that offline mode is not available in the extended app.

      And i also noticed that all extension fields for a BO are automatically extended to the extended app, so we do not have to manually extend like the non-extended version?

      Thanks!

      Author's profile photo Antonio Morais
      Antonio Morais

      Hi,

      The offline mode is available since the beginning of the week. Try to update the app within the app settings.

      Author's profile photo Ong Yao Yong
      Ong Yao Yong

      Thank you Antonio, I got it now after updating. 🙂

      Author's profile photo Former Member
      Former Member

      Is the offline mode available on desktop? Thank you.

      Author's profile photo Ankan Banerjee
      Ankan Banerjee
      Blog Post Author

      Offline mode will be OFFICIALLY available by the the end of next week (subject to app store approvals).

      For desktops/tablets using Windows 8.1 - we will be launching an app with offline capabilities.

      Browser based offline will NOT be supported at the moment.

      Regards,

      Ankan

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan

      Attention Jimmy Belmans for guidance on offline capability availability. Thank you.

      Author's profile photo Former Member
      Former Member

      Hi Antonio

      Just did the upgrade on my Ipad but now I can't logon anymore. After I entered my PIN, the app is cancelled and I see my app overview screen again. I tried with closing the app and re-entering my profile but no luck. Any suggestions on how to fix it?

      My Ipad is IOS 8.3.

      kr

      Jimmy

      Author's profile photo Ana Faz
      Ana Faz

      I can see in the app store we still have a version from June 2nd, when is the new version going to be uploaded to cover the 1508 new version

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan

      Please clarify the "app store" across iOS, Android and Windows platform regarding this matter. Thank you.

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan

      Please find the official documentation regarding the SAP Cloud for Customer, extended edition at this link.

      Thank you.

      Author's profile photo Ulla Lambauer
      Ulla Lambauer

      Hi Ankan,

      when testing the responsive UI on iPad (15.8) I realized that in fields where an object has to be selected (e.g. account-field when creating a phone call) no values are proposed while typing, like this is done in Silverlight or HTML5-client. The user always has to open the value help and search for the account. Is it planned to include this functionality also in the responsive UI or is this impossible due to technical limitations?

      Thanks in advance and BR,

      Ulla

      Author's profile photo Harish Tyagi
      Harish Tyagi

      Hi Ulla,

      Feature is enabled as part of 1511 release.

      Regards,

      Harish

      Author's profile photo Matthias Lambrecht
      Matthias Lambrecht

      Hi Ankan,

      Hi Pushkar,

      Could you please share any information when the Responsive UI can also be used as Standard UI on Desktops?

      We are currenlty implementing C4C and the going live and end user training is scheduled for September 2015 and we are really not sure what UI will be the "right one".

      The current UI situation is really confusing for us:

      iPhone: App "SAP Cloud for Customer for iPhone"      (not using responsive UI)

      iPad: 2 Apps available;

                SAP Cloud for Customer for iPad (not using responsive UI)

                SAP Cloud for Customer, extended edition

      Desktop: Standard HTML5 client without responsive UI, we could swith to "newclient.html"  (BTW: if you switch to "newclient" no menu entries available to start the MS Silverlight mode or to change "my settings" to apply for SSO certificates)

      So for users in Sales Dept. who are using iPhone, iPads and Desktops C4C looks different on every device. Even for IT Admins or Key Users it's a nightmare.

      I am really missing a clear SAP strategy here.

      Looking forward to your feedback.

      Best Regards

      Matthias

      Author's profile photo Pushkar Ranjan
      Pushkar Ranjan

      Matthias,

      SAP plans to keep investing in beefing up the functionality available with the Responsive UI over the course of 2015 and 2016.

      Based on your current planned timeline for rollout, SAP would recommend that you evaluate the functionalities available as part of the responsive UI for suitability to your end user use cases and then decide if you want to leverage the Responsive UI for your end users based on current availability across different Devices and OS/Browser platforms. SAP recommends that administrators and key users leverage the Silverlight UI to work with the service offering to satisfy their administration and key user responsibilities at this point in time.

      As mentioned in the guidance document at http://scn.sap.com/docs/DOC-66019, please stay tuned to our quarterly calls to find out more and engage with SAP to evaluate whether your end user use cases of SAP Cloud for Customer are available with the Responsive UI or not.

      The next quarterly release call is planned as outlined at http://scn.sap.com/docs/DOC-64910

      Thank you for your time and attention

      Author's profile photo Former Member
      Former Member

      Hi,

      We tried it, business users like this new app. But some of the functionalities are not working on both iPad app and the URL.

      1. Account hierarchy node is not expanding, not showing the expand icon to open the node. It shows only the parent account, even the "exapand all" option is not working.

      2. It is not displaying Territory management work center.

      Thanks

      Praveen Bandaru

      Author's profile photo Harish Tyagi
      Harish Tyagi

      Hi Praveen,

      Hierarchy support in Responsive UI app will be supported in our upcoming 1511 release. Territory Management work center will also be in enabled in our upcoming 1511 release.

      Regards

      Harish

      Author's profile photo Former Member
      Former Member

      Thank you Harish.

      Author's profile photo Former Member
      Former Member

      Hi,

      In Products and Products->Registered Products, I noticed the Warranty related screens and fields are not there. Is this in a future release?

      Thanks,

      Mark Tada

      Author's profile photo Gunter Jacobs
      Gunter Jacobs

      Like the new UI and especially the offline device-agnostic functionality!

      Any plans to include the Customer Insight iPad only app into the responsive UI so it's functionalities become available for other devices?

      Regards,

      Gunter

      Author's profile photo Ankan Banerjee
      Ankan Banerjee
      Blog Post Author

      Hello Gunter,

      We have already started adding Customer Insight capabilities in the extended edition app across platforms and devices - the Homepage is already available including tiles, and you will soon be able to drill down into reports.

      We plan to cover most of the Customer Insight functionality in the upcoming releases.

      Best regards,

      Ankan

      Author's profile photo Gunter Jacobs
      Gunter Jacobs

      Thank you. We'll check this out with the next releases.

      Regards,

      Gunter

      Author's profile photo Ulla Lambauer
      Ulla Lambauer

      Hi Ankan,

      is there a timeline when product lists will be available offline in the Extended iPad app?

      This is important for one of our customers. They want to go live in January and if this doesn´t work latest in 1602 we need to use the native app in a first step. Otherwise we could start immediately with extended app in order to avoid additional training for the app switch

      Thanks and regards,

      Ulla

      Author's profile photo Former Member
      Former Member

      Hello,

      are there any plans to implement some system setting so the administrator can activate the new ui for all users? Just as it is possible to activate HTML5 for all users?

      Thank you and BR,

      Roman

      Author's profile photo Sandico Mark
      Sandico Mark

      In HTML5, go to Adapt --> Company Settings --> Client

      Author's profile photo Chandan Bankar
      Chandan Bankar

      Hello Ankan,

      Hope you are doing well. 🙂

      It seems that the Work Center Service is not visible in Responsive UI. The user is already assigned with this work center and he is able to see it in HTML5 view.

      Kindly confirm.

      I have already created a new discussion for this and you can answer there.

      SAP C4C: Work Center Service not available on Responsive UI

      Regards,

      Chandan

      Author's profile photo Andrew Smith
      Andrew Smith

      I likewise see no Work Center Service, has his been resolved?

      Author's profile photo Saurabh Kabra
      Saurabh Kabra

      Hi Andrew,

      "Service" workcenter is available in RUI as well. Please find the attached snapshot.

      Thanks

      Saurabh

      Author's profile photo Former Member
      Former Member

      Does this responsive URL support SSO? SSO url for cloud for customer takes us to our identity provider however when we give in the responsive UI link - xxxxxxx-sso.crm.ondemand.com/sap/public/ap/ui/repository/SAP_UI/HTML5/newclient.html it does not redirect to the IdP. Please advise.

      Thanks,

      Rozal

      Author's profile photo Ankan Banerjee
      Ankan Banerjee
      Blog Post Author
      Author's profile photo Former Member
      Former Member

      Hi Ankan,

      I tried https://myxxxxxx-sso.crm.ondemand.com/sap/ap/ui/repository/SAP_UI/HTML5/newclient.html

      but it does not work. It still takes me to the C4C logon screen.

      Thanks,

      Rozal

      Author's profile photo Former Member
      Former Member

      Hi Rozal,

      The SSO works fine with the RUI sso url. the logon screen will be redirect to IDP.(no matter it is SCI or another 3rd IDP).

      You have to check your settings.

      Regards,

      Qiang

      Author's profile photo Former Member
      Former Member

      The SSO does work with the iPhone App. The problem is the user has to unlock their phone, enter the Pin, then enter their SSO User Name and Password.  It adds more steps to get in the system.   We have not moved our users to the SSO on the phone app. It is a good step forward, but if we are going to use the SSO, why not delete the PIN log in. Making them enter a PIN, username and password is to many steps.

      A homerun would be that they can save the user name and password like it does in Outlook for the Add In.   A grand slam would be that the iPhone App could be unlocked with their finger print. Then the system stores the SSO information. That way, if someone is no longer with the company  we simply deactivate their SSO User in our system and they can not get in the system any longer.

      For the Windows 8 App, it too should store the SSO information, then simply open when the icon is selected. We have already checked when they logged into the computer, why make them enter it again?

      Author's profile photo Former Member
      Former Member

      Thank you. I did raise a message with SAP and they provided the SSO url which worked sporadically but after couple of days it worked fine.

      Thanks,

      Rozal

      Author's profile photo Former Member
      Former Member

      Hi,

      do you know how to access specific items (like a task) in the responsive UI with SSO directly via a URL? it is described how to do it in the Admin Guide for the standard HTML5 but not for the responsive UI. By using several parameters it already worked for me using responsive UI without SSO - unfortunately not with SSO.

      Thanks!

      Author's profile photo Former Member
      Former Member

      Hi experts,

      In new responsive app of C4C, is there any option for adding prefix for button/icon.

      Ex: for create there is "+" icon/ button, the client requirement is : they want "New +" insted "+".

       

      Any suggestions will greatly appreciated.

       

      Thanks and regards.

      Santosh K

      +91-8867793338

       

      Author's profile photo Jeff Suggs
      Jeff Suggs

      I'm using the iPhone app, and it doesn't seem to respond to screen rotation.  Is there a way to turn this on?

       

      Author's profile photo Ankan Banerjee
      Ankan Banerjee
      Blog Post Author

      This is not supported as of today