In this document I will describe how to create the new metrics/ alerts and how to troubleshoot in case data is not reported in technical monitoring. While it needs the ABAP help also as the code for data source need to be written or manipulated.
How to create new alerts and metrics
You need to go to edit mode and then expert mode and then click on create alerts, we will create simple availability metrics only for the number of system dumps, however this is already present in the system but motive will to demonstrate where to make the changes in case we want to customize the behaviour.
Now we need to give the details for the categories like its for availability, exceptions related etc and give the severity accordingly. For system dumps you can give exceptions
In this step we need to associate the name of metric which should be associated with this alert, however we will create the new metric and then attach this alert to it.
Create the metric via clicking create button
Give the category, datatype as integer since dumps will be calculated and unit as entries
Now there are various methods for data collection and I use RFC pull and you need to define the appropriate data provider,
Important: For the customized metrics you need to create your own data provider and then map it with appropriate extractors in extractor framework.
Now associate it with the alert you had created as shown
So this way you can customize the technical monitoring based on your customer needs. In my next document, I will write about how to do troubleshooting end to end in case technical monitoring data is not available using the MAI tools and extractor framework.