To all Agentry and SMP 2.3/3.0 users,

As a proactive effort by SAP Support (One Service), we would like to share an issue discussed by users when they upgrade their laptop/computers to Windows 8.X Enterprise system. This is normally seen when the IT department starts to order new laptops for new users or changing existing computers.

When this is done, the normal problems shown are that the standalone Agentry Test Environment provided by SAP in the Service Marketplace is not fully functional and not responsive. This is a known issue and the solution and changes to fix this is documented under:

SAP KBA article # 2167661 – Agentry Test Environment (ATE) – does not work in Windows Enterprise 8.0 or 8.1.

If you read the article, it will tell you what the problems  are, the causes and the solution. Under the solution it will include the limitation. Under reference, you will see the related SCN articles describing the changes.

Hope this helps.

Best Regards,

Mark Pe
SAP Platinum Support Engineer

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