When it comes to successful partnerships, there are no winners or losers in the relationship. Both parties share an ultimate strategic vision that is mutually beneficial. For La Trobe University, this partnership model is enabling the institution and expert services from SAP to work together towards a desired outcome – transformation and simplification.
During his SAPPHIRE NOW session “Journey to the Cloud and Transform Your Business with Expert Support,” Peter Nikoletatos, executive director and chief information officer at La Trobe University, discussed how a one-on-one relationship with SAP is supporting a cloud-based transformation that answers the needs of its students.
Nikoletatos explained, “We simplified the whole contractual engagement including typical aspects such as the scope, deliverables, and expected outcomes. In the event something goes wrong, the escalation process is very clear and articulated. The one-service approach provides one number for one person who can deal with any problem associated with our platform.”
See how La Trobe University is moving to the cloud by enlisting expert services from SAP. Watch the replay of Peter Nikoletatos’ presentation at SAPPHIRE NOW.