The event ran from 13 – 16 April in Berlin and organised by T.A.Cook. I want to thank them for their tireless work in making the venue and organisation run smoothly.
I started with a micro-forum presentation on the SAP UX Strategy. There were quite a number of customers attending and I was really encouraged by the quality of the questions. The second session was a half-day workshop with a group of customers where we discussed how to work on UX improvement.
One thing is very clear to me from these sessions: Spend time to listen, think and discuss the SAP UX Strategy. Then consider how to communicate this within your organisation.
From a planning perspective I created this slide purely as a commentary slide. I want to highlight that there are 3 areas – separate yet connected – that require your thinking, planning and roadmap actions before they are eventually integrated again.
a. NEW: What net New applications (new functionality e.g. SAP Fraud Management) and UX solutions do SAP offer your enterprise?
b. RENEW; ENABLE: What improvements can and should we make to realise business value through improving the current SAP estate?
c. NEW: Take full account of the new future that SAP is creating, based on S4HANA, which integrates applications and analytics with SAP Fiori UX. Believe me this is a major step forward and with this SAP is creating the future standard of UX for business applications. How different is this? Totally, as it now utilises the s-Infinity code line and in the fullness of time will be what standard SAP will be.
The clear implication for SAP customers are that there are 3 states:
1. SAP GUI – The classical and 20 year old experience of SAP > No change in SAP UX.
2. Transition State – Specific UX improvements targeting key roles, and self-service. This may include utilising the future SAP in parallel e.g. sFin.
Between these two states there will be a continuous movement where new functionality will become available as New, Renew and Enable items. In addition, New in this context should be seen as Fiori UX solutions on S4HANA.
3. Future SAP – In this state the customer utilises mainly Fiori UX (S4HANA).
As with any major transformation programme from SAP, the creation of the future SAP applications and User Experience will be based on our portfolio and roadmap approach. It is therefore my clear recommendation to you to kick-start the transformation and move from State 1 to State 2. Waiting on State 3 will result in considerable lost opportunities, value and risks the business and user satisfaction demanded by all.