Background: This connector relates to the Notifications received by UWL from Knowledge Management (KM).
Overview: The ActionInboxConnector provides KM Recent Notifications into the UWL Notification tab, which include document feedback, subscription items, subscription administration, and document approval notifications; in addition, checked out documents appear under Tracking , and documents for approval under Tasks. By default the Action Inbox Connector for UWL is enabled. For more information, see Action Inbox section in the KM Administration Guide.
Issues & Why: With the ActionInboxConnector errors and exceptions may appear for a wide range of different reasons.
- Are you currently using KM or KMC?
- Have you attempted to deactivate (and then reactivate the ActionInbox Connector.)?
Common Exception Issue: ActionInboxConnector: Failure in retrieving from Action Inbox.
Solution: The main point of analysis interest here is to check the following path > System Administration -> System Configuration -> UWL -> UWL Admin
- Important Point: Computer Monitor Service (Under KM) must be working
Then check the following: when you go to UWL administration and select the system ‘ActionInbox’ open the tray for ‘Universal Worklist Service Configuration’ what is the value set for ‘Timeout Value for the Connected Systems? If it is 30 seconds you can try and increase its value to 300sec or so.
Important: Also kindly follow the SAP Note 1133821 to ensure destination service configuration to and from the UWL is setup accordingly.
Summary: With issues relating to the ActionInboxConnector you need to determine whether or you are using KM functionality. The reason for this is because with KM and KMC and their surrounding functionality examples of what these notifications are based upon vary and include Notification tabs which include document feedback, subscription items, subscription administration, and document approval notifications; in addition, checked out documents appear under Tracking, and documents for approval under Tasks. If you are not using KM and collaboration the connector (ActionInboxConnector) should be deactivated in the UWL configuration page. (It is activated by default).
The ActionInbox connector uses resources from the KMC so even if you don’t use KM on the portal, this connector is co-dependent on the codefrom KMC. This is the same as the AdHocConnector with the portal.