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Dear Partner,

We would like to invite you to the upcoming SAP enablement offering “Your Way to Cloud Support – C4C & ByD” Please use the registration button on the right to reserve your seat now!


In this session you’ll learn the methods and processes to interact with our Cloud Support team. You’ll learn about Key user responsibilities and tools, available resources and the set up and best practices of the SAP Cloud Support team.


  1. Cloud Support Introduction
  2. Key User Responsibilities & Tools
  3. Incident Handling
  4. Resources for Partners
  5. Q&A


Target Partner:

  • Services Partner
  • Channel Partner
  • Authorized Reseller
  • Extended Business Member
  • Application Development Partner
  • Distributor


  • Development Consultant
  • Solution Consultant
  • Support Consultant
  • Presales Consultant
  • Partner Management
  • Project Manager
  • Technical Consultant


Friedrich Woltran

Event Details

Date: 19 May 2015

Time: 10:00 (GMT 2) – Amsterdam, Berlin, Rome, Stockholm, Vienna

Mark your calendar


Date: 19 May 2015

Time: 17:00 (GMT 2) – Amsterdam, Berlin, Rome, Stockholm, Vienna

Mark your calendar





Please be aware that if you are registering from the Service Market Place you must update your profile so that it has your current email address.

This is required in order to receive the reminders for this session as well as the post-event notification with presentation / recording.

You will receive a reminder with the the login information about 2 days before the session.

We look forward to having you in this session! For any questions, please contact your partner service advisor.

Kind regards,

SAP Partner Service Delivery Team

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1 Comment

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  1. Pushkar Ranjan Post author


    In this Expert session you will receive an overview of the scope of our Cloud Support for the products SAP Cloud for Customer, SAP Cloud for Travel & Expense Management
    and SAP Business ByDesign. Best practices to open an incident, where to find additional help documents and the responsibilities of a Key User.


    1. Scope of Cloud Support
    2. Tools, Portals & Communities
    3. “How to Incident” – Priorities, Business Center and Helplines
    4. Key User Responsibilities
    5. “Q&A”


    You can access the replay recording at this link

    Thank you.


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