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SRM UI5 shopping cart blank when starting (JavaScript problem!)

To all SRM guys, who are facing a current problem with SRM 7 (EHP 3) UI5 shopping cart not starting.

My System:





I was struggling a few days now with a problem, that after new Installation of SRM 7 EHP3 and
activation of UIADDON the UI5 shopping cart was not starting.

After Login the tab text of the browser was changing to “Enterprise Search”, but the main screen

remains grey and empty.

There is an old OSS Note 1847792 referencing a SHELL.JS.BAK which must be changed to .JS.

I changed this but with no positive further result.

There is no actual advice, not in OSS or in SCN or GOOGLE…

Our browser problems where:

* After Login Screen is grey

* Error message: “Reference error, extensibility not defined”

* Chrome browser debug (F12) showed an abort because of missing MessageHandlerRenderer.js.

PROBLEM: There is another MIME file MessageHandlerRenderer.js with extension .BAK !!!


Where do you find this file?


MIME Repository

SAP -> Public -> BC -> UI5 -> Libaries -> SSPUX -> META-INF -> Resources -> srm_usability_control_lib


has to be changed

to MessageHandlerRenderer.js

Use properties to change extension. System change mode for namespace /SRMNXP/ must activated !

Best regards
Klaus Wegener

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    • Hi Kumar,

      in our case it was an JavaScript file located in SE80, MimeRepository. Path as described before. Try to open your Screen with GOOGLE browser and press F12 Debugger function so that you maybe can see, what’s wrong.

      Our Problem was because of the SRM Support pack where an Javascript file ended with .BAK !

      But this could but must not be your Problem.

      In general in UI5 context there could be a lot of reasons, causing that problem…


      Klaus Wegener