SAPPHIRE NOW and ASUG Annual Conference has reached its last day. One of the hot topics at the SAP Service and Support Center has been SAP Solution Manager and more specifically what will be new with the upcoming 7.2 release.

To get insight in SAP Solution Manager’s current product development and release planning, I have talked to our SAP experts at the respective information tables. Many customers visiting the conference in Orlando wanted to get more detailed information on how they can make the transition from SAP Solution Manager 7.1 to the upcoming new 7.2 release. Selected focus areas include content activation and solution documentation.

SAP Solution Manager 7.2 powers implementation and eases communication with the business and it continues to focus on operations and on IT. Selected highlights of 7.2 will be pragmatic business process management, business value through SAP Cloud adoption, and more SAP Solution Manager value through in-memory technology.

Here are a few exclusive lab preview examples of the renovation regarding business process management:

SolMan_7.2_Examples.jpg

We can also share some good news for all SAP support customers regarding SAP HANA and SAP Solution Manager. Please note that this is a lab preview as well which means that this is the current state of planning and may be changed by SAP at any time:

  • SAP Solution Manager 7.2 is the first release which leverages SAP HANA.
  • The adoption of SAP HANA for SAP Solution Manager follows all SAP HANA transition standards.
  • All customers with a valid SAP maintenance agreement can use SAP HANA as database for SAP Solution Manager. There is no additional SAP HANA licensing required.
  • This extension of usage rights is especially valuable for customers who are:
    – SAP HANA only
    – in a transition phase to SAP HANA
    – paying maintenance for their SAP Solution Manager database.

To provide you with more hands-on advise on SolMan 7.2 we have produced the following SAPPHIRE NOW videos at the showfloor:

Moreover, here’s a new deep dive video that we have produced explaining in much more detail what you can do to be better prepared for the upcoming 7.2 upgrade of SAP Solution Manager:

Find all blogs and videos related to this topic here. Learn more about the SAP Service and Support Center at SAPPHIRE NOW here.
Stay in the conversation by following SAP Software Support & Maintenance on SCN and YouTube.

Benjamin Wilk is the social media ambassador for SAP Support and he is part of SAP’s global Maintenance Go-To-Market organization.

To report this post you need to login first.

10 Comments

You must be Logged on to comment or reply to a post.

  1. Ramon Nees

    Hello Benjamin, can you please provide a link, where I can find these best practices. It is pretty urgent for me, as my customer will start with Project documentation in 7.1 soon. Thank you and best regards

    Ramon

    (0) 
    1. Benjamin Wilk Post author

      Hi Ramon, I’ve spoken to the SAP Solution Manager Solution Management team on this matter. An according document is currently work in progess and will be made available shortly. I will keep you posted. Best regards, Benjamin

      (0) 
  2. Peter Weigel

    Hi,

    because SAP Solution Manager 7.2 will be based on SAP CRM 7.03, we just need to look at the release notes of CRM 7.02 + 7.03 to find out which new features will be available in SAP Solution Manager 7.2. Of course there will be a lot of features which are not based on SAP CRM, but expecially SAP Solution Manager IT Service Management and Change Request Management will benefit from the new SAP CRM 7.0 Enhancement Packages 2 and 3.

    The SAP Solution Manager Product Roadmap already informs us about some of these features. But however some features will never be mentioned by SAP Product Management because of several reasons. If you want to get knowledge of all “hidden” CRM Features, you have to review the SAP CRM release notes or my summary:

    http://www.hybrid-eichhoernchen.de/sap-solution-manager-7-2-itsm-charm-features/

    Kind regards,

    Peter

    (0) 

Leave a Reply