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I would like to share my knowledge and project experience with SCN community for resolving the issues after installing the outlook Add-in from SAP Cloud Portal in business users machine. Sometimes business users do not see the SAP Cloud for customer panel in their outlook. They try many times installing and un-installing C4C Add-in but get same result. This document will help the SAP Cloud for customer users to solve this issue.

Sometimes Business users unknowingly disable the Cloud for customer Add-on from their outlook. They need to enable the C4C Add-on from their Outlook settings. Following are steps for enabling the C4C add on from Microsoft outlook after the installation:

Step 1:  Open the File Menu and select the Options:


Step 2: Choose the Add on option:


Step 3: Select the Disable items from Manage Drop down field mention in step 2 screenshot. Click the “Go” button. Select the SAP Cloud for Customer Add-In. As described in the screenshot below:


Enable the Cloud for customer Add-in. Now Cloud for customer Add-in panel is outlook:


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  1. Former Member

    Does anyone know why the Add-on is sometimes being disabled from the business users Outlook and how to prevent this?  Users are not disabling on their end.  Users are logging into Outlook and the Add-on is disabled?

    1. Former Member

      Hello Michael,

      The user can perform the following in their outlook to ‘always enable’ the outlook add-in:

      In the Outlook, under File -> Outlook Options -> Add-Ins, if the outlook add-in appears in the list of disabled Application Add-Ins,

      1. Under ‘Manage’, choose Disabled Items -> Go
      2. Select the outlook add-in and click on ‘Enable’
      3. This will ensure that the add-in is in the ‘Always Enable’ mode for the user

      Best regards,


  2. Misher Liu

    Dear Anil,

    Could I intall SAP Add-In for Microsoft Outlook in Macbook?Where I can find the installation file.

    I find in C4C Download center there isn’t installation file for Macbook even using Macbook to logon to C4C system

    Thanks a lot




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