I would like to share my knowledge and project experience with SCN community for resolving the issues after installing the outlook Add-in from SAP Cloud Portal in business users machine. Sometimes business users do not see the SAP Cloud for customer panel in their outlook. They try many times installing and un-installing C4C Add-in but get same result. This document will help the SAP Cloud for customer users to solve this issue.
Sometimes Business users unknowingly disable the Cloud for customer Add-on from their outlook. They need to enable the C4C Add-on from their Outlook settings. Following are steps for enabling the C4C add on from Microsoft outlook after the installation:
Step 1: Open the File Menu and select the Options:
Step 2: Choose the Add on option:
Step 3: Select the Disable items from Manage Drop down field mention in step 2 screenshot. Click the “Go” button. Select the SAP Cloud for Customer Add-In. As described in the screenshot below:
Enable the Cloud for customer Add-in. Now Cloud for customer Add-in panel is outlook: