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Enabling Cloud for Customer Add-in from Outlook Settings

I would like to share my knowledge and project experience with SCN community for resolving the issues after installing the outlook Add-in from SAP Cloud Portal in business users machine. Sometimes business users do not see the SAP Cloud for customer panel in their outlook. They try many times installing and un-installing C4C Add-in but get same result. This document will help the SAP Cloud for customer users to solve this issue.

Sometimes Business users unknowingly disable the Cloud for customer Add-on from their outlook. They need to enable the C4C Add-on from their Outlook settings. Following are steps for enabling the C4C add on from Microsoft outlook after the installation:


Step 1:  Open the File Menu and select the Options:

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Step 2: Choose the Add on option:

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Step 3: Select the Disable items from Manage Drop down field mention in step 2 screenshot. Click the “Go” button. Select the SAP Cloud for Customer Add-In. As described in the screenshot below:

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Enable the Cloud for customer Add-in. Now Cloud for customer Add-in panel is outlook:

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