I want to write about the use of BRFPlus in CHARM and daily issues we faced, I had performed these implementations in SOLMAN 7.1 SP12. My attention is towards writing about common issues we faced and how to perform this for CHARM so I will not touch the very details for how tos as its already covered.
- Step by Step guide for charm
Create a charm PPF action in ZMCR_ACTION profile or customer relevant namespace as shown below
Important here is to include the method AI_SDK_DETERMINE_SUPPORT_TEAM
Now you need to input the Parameters in processing parameters change
Here define the partner function you want to determine automatically using the BRFplus, I had define the Sold to party, you can define the change manager, change advisory board etc based on your requirement
Similarly you need to define the application id and function id that you will get from the BRFPLUS application you will create
Make the settings for application id and function id as
Decision tree define as
For more information how to use BRFplus check below
Important: if you are defining determination using the category then it will take the last category filled so create your BRFplus rule accordingly. For example :- If you had define the three level category it will take third one’s id and map it with the partner function you had defined and you may need to remove the predefined determination in parter determination using SPRO.
Similarly team determination based on priority can be done , you need to take care the decision tree as below
If the requirement is to define the team and send an email also then you may need to change the processing time for the team determination function as “Immediate processing” also make the actions merging accordingly
Similarly you can determine the teams based on available fields in function Support Team.