I want to write about the use of BRFPlus in CHARM and daily issues we faced, I had performed these implementations in SOLMAN 7.1 SP12. My attention is towards writing about common issues we faced and how to perform this for CHARM so I will not touch the very details for how tos as its already covered.

  1. Step by Step guide for charm

Create a charm PPF action in ZMCR_ACTION profile or customer relevant namespace as shown below

brf1.PNG

Important here is to include the method AI_SDK_DETERMINE_SUPPORT_TEAM

brf2.PNG

Now you need to input the Parameters in processing parameters change

brf3.PNG

Here define the partner function you want to determine automatically using the BRFplus, I had define the Sold to party, you can define the change manager, change advisory board etc based on your requirement

brf4.PNG

brf5.PNG.

brf6.PNG

Similarly you need to define the application id and function id that you will get from the BRFPLUS application you will create

brf7.PNG

Make the settings for application id and function id as

brf8.PNG

brf9.PNG

brf10.PNG

brf11.PNG

Decision tree define as

brf12.PNG

For more information how to use BRFplus check below

http://wiki.scn.sap.com/wiki/display/SAPITSM/Support+Team+Determination+via+Business+Rule+Framework+plus

Important: if you are defining determination using the category then it will take the last category filled so create your BRFplus rule accordingly. For example :- If you had define the three level category it will take third one’s id and map it with the partner function you had defined and you may need to remove the predefined determination in parter determination using SPRO.

Similarly team determination based on priority can be done , you need to take care the decision tree as below

brf13.PNG

If the requirement is to define the team and send an email also then you may need to change the processing time for the team determination function as “Immediate processing” also make the actions merging accordingly

brf14.PNG

Similarly you can determine the teams based on available fields in function Support Team.

To report this post you need to login first.

1 Comment

You must be Logged on to comment or reply to a post.

  1. Dmitry Zakharenkov

    Hello. I have several questions.

    1. Do you use standart function SUPPORT_TEAM if you determine sold to party 00000001?
    2. I copy support_team to Z*. And I recieve error if I determine sold_to_party: 
    (0) 

Leave a Reply