Introducing SAP Digital for Customer Engagement

Hello Karthik,

First of all, great Blog & great slim/leaner solution for small teams/individual users.

Here are few feedback points/queries on the solution which I explored (although not in completion, but just at a glance):

1. When ADAPTing a screen, for example, Appointment scree, while gong into ADAPT mode, the screen flashes addtional Facets for a second or two & then they disappear. I'm sure these are not part of D4C, however, when a Customer is ADAPTing a screen, this can confuse them as to why these facets flashed if they are not part of the solution?

2. I noticed the option to create Target groups from Accounts view. Target groups are used for Campaign primarily, so I'm not sure what's the utility of this function in D4C if we are not offering Marketing/Campaign function in D4C, would need your feedback here.

3. I'm assuming that creating an Email activity is not part of D4C as opposed to C4C, please confirm my understanding since the NEW email creation button was not available for Email Activity.

4. If not ADAPT, a Personalize option on the Home screen would ave been good for end users to personalize their home screens.

5. Although, the target of this solution is are individual users/small team, however, any of these can have considerable amount of data either from any of their legacy systems or maintained otherwise, may be excel, Outlook, etc. The system system is certainly leaner, but it has to have data from the Customer,in it, which could be considerable, i.e. may need data load like we did in C4C using Migration templates & workbench. Does D4C offer this kind of workbench/templates? If yes, are these simple enough to have any end user perform his data load himself including populating templates & performing migration steps?

On the other hand, if there is no provision for Data load using a workbench like in C4C, how do users get their data into D4C?

6. My assumption is when a user invites the other user, the other user has to first purchase the license for himself & then he can start using D4C correct?

7. When a Customer decides to upgrade to C4C from D4C, what does the process look like? Does the D4C screens for Scoping/User management stil remain, or does the user gets the original C4C post upgrade?

8. Lets say a Customer has a team using D4C for some time & after certain time, they decide to upgrade to C4C, since they want to integrate to SAP ECC system. What would be the best practices in such a case since the Customer would have already created: Product, Product Hierarchy, Account/Contact data. whe they upgrade to c4C & integrate with SAP ECC, how do they manage the duplication, data cleansing and other challenges that they may encounter post upgrade specially when the reason for upgrade is integration to either a ECC or CRM OnPrem system?

9. Can you share some best practices document for the upgrade from D4C to C4C for an integrated as well as non-integrated scenario post upgrade?

10. A last question, may be a little different question: In case a Customer bought D4C, used for some time, later feels to get more functionality so upgrades to C4C. after using sometime, may be Customer thing the adoption is less & they are paying more for the actual use as compared to their original D4C licenses. Do they have an option to go back to D4C? This might not happen in practical scenario, but just asking so that we an take up 'all sorts of' queries from Customers on this.

I hope I haven't bombarded a lot of queries! I have just taken a shot at the solution and these were my immediate queries, would get in touch with you for any fursther feedback/queries.

It was a great demo from you & we are excited to explore this new solution, and would be happy to see it getting adopted at a very high rate!

Thanks

BR

Ankur